DASHALYN KETTER
Coon Rapids
Summary
Customer service professional with extensive experience in claims processing, patient coordination, and client support. Demonstrated ability to enhance customer satisfaction and streamline processes while resolving issues efficiently. Expertise in managing high-volume inquiries and fostering collaboration across teams for optimal customer experiences.
Overview
12
12
years of professional experience
Work History
Claims Specialist
Kelly Services
02.2023 - Current
- Improved claim processing efficiency through optimized workflows, reducing errors and enhancing accuracy.
- Enhanced customer satisfaction by providing clear communication on claim outcomes and resolving issues swiftly.
- Partnered with cross-functional teams to implement productivity-enhancing strategies.
Customer Service Representative
Adecco
05.2019 - 10.2022
- Assisted clients with order processing, account inquiries, and resolving issues to enhance customer satisfaction.
- Implemented process improvements, reducing call handling time and increasing productivity.
- Supported billing and account updates to ensure accurate client records and minimize discrepancies.
Customer Service Representative
Working Solutions
04.2019 - 01.2021
- Enhanced user experience by guiding customers through the company website and assisting with online orders.
- Streamlined call center procedures, reducing wait times and improving customer satisfaction.
- Resolved customer complaints empathetically, building customer loyalty and retention.
Customer Experience Specialist
MetLife
08.2017 - 04.2019
- Conducted policy investigations, reducing claim errors and improving decision accuracy.
- Collaborated with teams to optimize customer handling, resulting in quicker resolution times and higher satisfaction.
Customer Experience Agent
Aston Carter
12.2013 - 07.2017
- Increased customer satisfaction by addressing inquiries promptly and implementing efficient support strategies.
- Reduced response time and enhanced first-call resolution rates through in-depth product knowledge and efficient troubleshooting.
Education
Psychology
South Central Community College
Mankato, MN05.2018
High School Diploma -
Park Center IB World School
Brooklyn Park, MN05.2013
Skills
- Client relationship management
- Claims analysis and review
- Operational efficiency improvement
- Compassionate communication
- Conflict resolution strategies
Timeline
Claims Specialist
Kelly Services
02.2023 - Current
Customer Service Representative
Adecco
05.2019 - 10.2022
Customer Service Representative
Working Solutions
04.2019 - 01.2021
Customer Experience Specialist
MetLife
08.2017 - 04.2019
Customer Experience Agent
Aston Carter
12.2013 - 07.2017
Psychology
South Central Community College
High School Diploma -
Park Center IB World School
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