Dave Hang
Brooklyn Center
Summary
Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.
Knowledgeable with solid background as Teller, known for efficient transaction processing and excellent customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environment. Demonstrated proficiency in cash handling and banking software, with strong attention to detail and communication skills.
Overview
5
5
years of professional experience
Work History
Teller
Wells Fargo
Brooklyn Center, MN
07.2024 - Current
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
- Collaborated with team members to streamline cash handling procedures, improving overall workflow.
- Maintained accurate cash drawer balances through diligent record-keeping and reconciliation practices.
- Identified and resolved discrepancies in transactions promptly, maintaining operational integrity.
- Educated clients on banking products and services, contributing to increased product awareness.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
Shift Lead
Caribou Coffee
1446 West Broadway And 84th Brooklyn Park, MN
05.2021 - 02.2024
- Supervised daily operations, ensuring adherence to company standards and protocols.
- Trained and mentored new team members on coffee preparation and customer service techniques.
- Managed inventory levels, coordinating orders to maintain stock while minimizing waste.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer concerns promptly, enhancing overall guest satisfaction and loyalty.
- Conducted regular quality checks on products to maintain high standards of excellence.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Directed food preparation and cooking activities to meet health and safety standards.
Education
High School Diploma -
Cooper High School
New Hope, MNundefined
Armstrong High School
Plymouth, MNSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Relationship building and management
- Goal-oriented focus
- Patience and empathy
- Stress tolerance
- Listening and comprehension
- Conflict resolution techniques
- Hospitality and accommodation
- Excellent communication skills
- Customer service
- Team cooperation
Languages
Hmong
Native or Bilingual
English
Limited Working
Honors and Awards
9th grade honor roll, 10th grade honor roll
Timeline
Teller
Wells Fargo
07.2024 - Current
Shift Lead
Caribou Coffee
05.2021 - 02.2024
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Armstrong High School
High School Diploma -
Cooper High School