David Anderson

• Diagnosed and resolved complex Cisco Wireless issues on WLC 5500 and vWLC 9800 platforms, ranging from single-endpoint failures to large-scale SSID outages; utilized Cisco ISE to validate AAA/authentication.
• Managed Viptela SD-WAN via vManage (GUI/CLI), analyzing traffic flow statistics and adjusting templates to ensure optimal Quality of Experience (QoE) at customer locations.
• Administered Palo Alto Panorama to troubleshoot network access, utilizing Monitor/Logging to verify policy traversal and updating Global/Local templates for compliance.
• Maintained Cisco ENCS Compute Platforms, diagnosing virtual network appliances (VMs) and assisting with platform rebuilds during deployment projects.

• Worked closely with the Private Cloud team to assist with customer migration from traditional LAN setups to Marco's hosted solutions
• Served as the final escalation point for VPN, WAN, and Firewall issues across multi-vendor environments (Cisco, Aruba, Sonicwall, Fortigate), resolving tickets without on-premise intervention
• Led security initiatives including Meraki SAML integrations, device hardening, and SNMP deployment

• Deployed SNMP Collectors and SIEM Security Appliances (On-Prem and Cloud), creating technical SOPs for the NOC team.
• Configured routers, switches, firewalls, and VLANs to optimize network performance and segmentation.
• Worked as the network engineer resource on NOC projects, such as configuring switch ports and firewalls for NOC backup devices, and helped with troubleshooting any failed backups for customers

• Supported cloud data center offerings (UCaaS/SaaS) utilizing Meraki Dashboard, VeloCloud Orchestrator, and ASAv VMs hosted on ESXi clusters.
• Troubleshot LAN/WAN connectivity and configured site-to-site VPN tunnels for new branch deployments.
• Diagnosed root causes and implemented corrective actions for recurring support issues.

• Work directly with business owners to help them understand how call routing is configured through CUCM, so they could then make informed decisions on how calls flowed to their associates
• Performed critical upgrades on Data Network devices and Cisco Voice Servers, maintaining vCenter and ESXi/CIMC platforms to prevent outages.
• Administered server, network, and cloud configurations to maintain stable operational performance.
• Designed system architectures supporting reliability, scalability, and secure integration across enterprise environments.

Graduated with Honors, Phi Theta Kappa Honor Society