David Carney
Coon Rapids,MN
Summary
Enthusiastic Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist
Bracco Medical Technologies
04.2024 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Sales Rep Support
Medtronic
10.2018 - 04.2024
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Collections Agent
Professional Service Bureau
11.2016 - 09.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
Collections Agent
National Recoveries Inc
07.2012 - 10.2016
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
Education
No Degree - Sociology, Generals
Anoka Ramsey Community College
Minneapolis, MNHigh School Diploma -
Coon Rapids High School
Coon Rapids, MN06.1992
Skills
- Customer service excellence
- Customer relationship management (CRM)
- Call center experience
- Adaptability and flexibility
- Collaborative team player
- Interpersonal skills
Timeline
Customer Support Specialist
Bracco Medical Technologies
04.2024 - Current
Sales Rep Support
Medtronic
10.2018 - 04.2024
Collections Agent
Professional Service Bureau
11.2016 - 09.2018
Collections Agent
National Recoveries Inc
07.2012 - 10.2016
No Degree - Sociology, Generals
Anoka Ramsey Community College
High School Diploma -
Coon Rapids High School
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