David Kassa

• Lead floor operations during assigned shifts, coordinating team coverage and prioritizing customer needs
• Trained, onboarded, and aligned teams through clear performance communications, reducing new-hire training time by 25% and
  strengthening accountability toward quarterly goals.
• Translate complex technical product specifications into clear, customer-friendly explanations
• Delivered data-backed recommendations that improved sales execution and staffing efficiency, contributing to double-digit growth in
  memberships and credit enrollment.

• Provided one-on-one and small-group tutoring in math, writing, and critical thinking skills

• Helped students develop effective study strategies and academic problem-solving techniques

• Communicated complex concepts clearly to students with diverse learning styles

Black History Show — Director (Senior Year of High School)

• Directed and coordinated a student-led cultural performance event

• Organized rehearsals, managed timelines, and led participating students

• Demonstrated leadership, organization, and creative problem-solving under deadlines

• Assisted customers in a high-volume retail environment while maintaining accuracy and efficiency

• Managed inventory restocking and floor organization to improve product availability

• Collaborated with team members to meet daily operational and service goals

• Strengthened time-management and multitasking skills under peak demand conditions