Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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David Tiessen

Cloquet

Summary

Dynamic professional with extensive experience at Black Bear Casino Resort and the Fond du Lac Reservation, excelling in team leadership and community engagement. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in collaborative decision-making and effective training, driving improvements in service quality and compliance with health standards. Strong communicator dedicated to fostering positive environments.

Overview

22
22
years of professional experience

Work History

Equipment Operator

Black Bear Golf Course
03.2003 - Current
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Maintained and cleaned equipment after each job and inspected.
  • Operated machining equipment safely with team of operators.
  • Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
  • Completed minor repairs and replacements of equipment parts to restore functionality.
  • Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.

Food and Beverage Supervisor

Black Bear Casino Resort
04.2019 - 04.2020
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.

Buffet Manager

Black Bear Casino Resort
03.2017 - 09.2019
  • Maintained high sanitation standards, resulting in consistently passing health inspections.
  • Participated in recruitment efforts, interviewing candidates and making informed hiring decisions based on experience levels and cultural fit within the team.
  • Implemented waste reduction initiatives, leading to cost savings and sustainability improvements.
  • Fostered a supportive team atmosphere through effective conflict resolution techniques and encouraging collaboration among team members.
  • Monitored customer feedback closely, identifying areas for improvement in both service quality and food offerings.
  • Developed staff training programs to improve service quality and employee retention rates.
  • Managed buffet staff, ensuring efficient operations and a positive work environment.
  • Conducted regular performance evaluations for team members, providing constructive feedback and promoting professional growth opportunities.
  • Organized staff schedules to meet fluctuations in guest demand while controlling labor costs.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.

Reservation Business Committee

Fond Du Lac Reservation
02.2013 - 09.2015
  • Serve as an elected representative of the tribe and participate in all Council meetings and decision-making processes.
  • Advocate for the needs and concerns of the tribe and its members.
  • Collaborate with tribal departments and outside organizations to further the goals and objectives of the tribe.
  • Oversee the management and allocation of tribal resources and funding.
  • Develop and implement programs and initiatives to improve the lives of tribal members.
  • Provide guidance and support to tribal members and ensure that their voices are heard.
  • Represent the tribe in negotiations and advocacy efforts with local, state, and federal agencies.

Education

Associate of Arts - Business

Fond Du Lac Tribal And Community College
Cloquet, MN
05-2025

Skills

  • Collaborative decision-making
  • Strong written communication skills
  • Goal-oriented planning
  • Effective leadership skills
  • Community engagement
  • Clear and concise documentation
  • Team skill enhancement

Accomplishments

A proud graduate and cohort of the Native Nation's Rebuilder's Program. A program which teaches skills in communication, community outreach, grass-roots planning, and goal setting within Native American tribes.

Timeline

Food and Beverage Supervisor

Black Bear Casino Resort
04.2019 - 04.2020

Buffet Manager

Black Bear Casino Resort
03.2017 - 09.2019

Reservation Business Committee

Fond Du Lac Reservation
02.2013 - 09.2015

Equipment Operator

Black Bear Golf Course
03.2003 - Current

Associate of Arts - Business

Fond Du Lac Tribal And Community College

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David Tiessen