Dawn Ahlstrom
Rochester
Summary
Compassionate and dependable healthcare professional with extensive experience at UCHEALTH Medical Center of the Rockies. Skilled in phlebotomy and patient care, I excel in building relationships and collaborating with teams to enhance patient comfort and ensure HIPAA compliance. Proven ability to manage high-pressure situations while maintaining professionalism and delivering quality care.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Care Giver
Self Employed
2019.04 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored clients' overall health and well-being and noted significant changes.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Phlebotomist/Electrocardiogram/Blood Bank Technician
UCHEALTH Medical Center of the Rockies
2016.01 - 2017.09
- Handled insurance verification tasks using EPIC to validate patient insurance information.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Cardiovascular Research
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
2014.05 - 2015.12
- Contributed to the advancement of cardiovascular research by participating in clinical studies and assisting with data collection.
- Performed research on patients for Genetic heart disease
- Organized filing systems for easy access to historical transaction information, simplifying the research process for audits or investigations as needed.
Phlebotomist Technician
Mayo Hospital
2013.07 - 2014.05
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Provided excellent customer service while verifying patient information and insurance at registration.
- Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
- Promoted a positive atmosphere within the workplace through active participation in staff meetings and team-building activities.
Childcare Provider
Self Employed Web
1991.03 - 2013.03
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children
- Provided emotional support and guidance to children during difficult times.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
Hospice Caregiver
Ahlstrom Love and Care
1991.01 - 2013.03
- Assisted in maintaining patients'' dignity by addressing their emotional, spiritual, and physical needs.
- Administered medications as prescribed, ensuring proper pain management and symptom control.
- Advocated for patients'' rights and preferences by maintaining open communication with their families and collaborating with healthcare professionals on treatment plans.
- Enhanced patient comfort by providing compassionate end-of-life care and support.
Education
No Degree - General
Rochester Community And Technical College
Rochester, MN2013-07
Phlebotomist - Blood Collection And Labs
Mayo School of Health And Science
Mayo Clinic Rochester2013-06
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Dependable and responsible
- Relationship building
- Team collaboration
- HIPAA compliance
- EMR / EHR
Certification
- Vulnerable Adults Mandated Training - Yearly
- Adult First Aid/CPR/AED Certified - Biennial
Timeline
Care Giver
Self Employed
2019.04 - Current
Phlebotomist/Electrocardiogram/Blood Bank Technician
UCHEALTH Medical Center of the Rockies
2016.01 - 2017.09
Cardiovascular Research
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
2014.05 - 2015.12
Phlebotomist Technician
Mayo Hospital
2013.07 - 2014.05
Childcare Provider
Self Employed Web
1991.03 - 2013.03
Hospice Caregiver
Ahlstrom Love and Care
1991.01 - 2013.03
No Degree - General
Rochester Community And Technical College
Phlebotomist - Blood Collection And Labs
Mayo School of Health And Science