JESSE BERG
Rochester,MN
Summary
A flexible, focused, and energetic Logistics and Dispatch Associate seeking a managerial role to utilize my skillset and be impactful. Extensive previous managerial experience in customer service and catering operations with over thirty years in food service. Demonstrated team leader with excellent staff management skills who oversaw a high-volume restaurant for nearly ten years. Also, previous experience managing a private catering business for several years.
Overview
21
21
years of professional experience
Work History
Logistics and Dispatch Associate
Mayo Clinic
11.2021 - Current
- Direct involvement with a wide range of specific departments in support of accurate receiving, distribution, and transportation materials including patient specimens, pharmaceuticals, surgical instruments, surgical implants, medical scopes, patient histories, staff educational material, inter clinic mail, USPS mail, USPS packages under 50lbs and various items including nuclear medicine materials
- Responsible for the daily movement of essential patient direct and non-direct related items throughout Mayo Clinic with attention to standards for professionalism, safety, security, and productivity
- Effectively partnered with Medspeed and lead team during Mayo dock shutdown transporting delivered from Ozmun dock to Mayo Lobby Hub
- Lead training of Logistics Associates into Dispatch role producing many successful dispatchers
- Demonstrates high level of problem solving skills
- Excellent written, verbal, and listening communication skills
- Proficient with telephone dispatch console
- Conducts work-related activities in accordance with the Mayo Foundation Code of Conduct and Integrity Program
- Complies with all Mayo policies, procedures, department guidelines, and applicable laws in the conduct of routine activities and the solution of problems
- Complies with Mayo’s absence policy (excludes absences related to Family Medical Leave)
- Performs activities in a manner that ensures a safe environment for patients, employees, and the public
- Maintains and enhances professional/competency skills
- Great multitasker with prioritizing skill
- Exhibits very calm demeanor under stressful situations
- Needs little to no supervision to perform job duties
- Wonderful rapport with fellow staff, co-workers, and management throughout working career
Restaurant and Catering Manager
Powers Ventures
05.2003 - 11.2021
- As a Manager for Powers Ventures, I was responsible for oversight to the day-to-day operations of our Restaurant and Catering Department
- Some responsibilities include managing 60-150 employees on a given day, control of multiple events at any given time, and overseeing a multi-million dollar, fast paced continuous operation
- Elite customer service, schedules, excellent client rapport, efficient problem solver
- Scheduled and directed staff in daily work assignments to maximize productivity
- Extensive experience monitoring food and labor cost
- Participated in hiring and disciplinary actions including interviewing and training new staff, and oral and written warnings and termination.
Education
High School Diploma -
Mayo High School
Rochester, MN01.1996
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Staff Development
- Staff Discipline
- Schedule development
- Expectation setting
- Inventory Oversight
Quote
The ability to learn is the most important quality a leader can have. - Padmasree Warrior
Skillsets
- Strong Leader
- Dale Carnegie Management 2006
- Leadership Greater Rochester 2007
- Dale Carnegie Public Speaking 2006
- Revenue related experience
- Operations management
- Enforcement of P&P
- Management of P+L statements
- Crucial conversations
- Problem solving skills
- Team building
- Corrective action
- Adheres to patient and client confidentiality
- Attention to detail
References
- Joe Powers-Owner/CEO, Powers Ventures, Rochester, MN, 507-282-6572
- Nathan Guyse M.H.A., MAE-Operations Manager-AS-Pediatrics Admin, Mayo Clinic Rochester, guyse.nathan@mayo.edu
- Chris Hesby-CFO Powers Ventures-General Manager, JPowers Events, 507-358-7747
Timeline
Logistics and Dispatch Associate
Mayo Clinic
11.2021 - Current
Restaurant and Catering Manager
Powers Ventures
05.2003 - 11.2021
High School Diploma -
Mayo High School
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