Shanna Knazze
Saint Paul
Summary
Dedicated and passionate Associate with over 5 years of experience providing expertise in fast-paced data-entry environments. Organized, detail-oriented, and resourceful with strong communication abilities and a self-directed nature. Focused on improving workflow procedures to maximize department productivity and accuracy in support of high-volume operations. Highly accurate and efficient with exceptional organizational abilities and a service-focused mindset. In search of full-time employment with the opportunity to advance.
Overview
29
29
years of professional experience
Work History
Certified Personal Care Assistant
Shifa Home Health Care Inc.
10.2023 - Current
- Caring for disabled people, preparing all meals, Assisting with grooming and bathing, helping with laundry needs, light housekeeping, running errands, dropping off any outgoing mail, setting up appointments, providing transportation to and from appointments, assisting with grocery shopping, etc, picking up medication, and proportioning weekly medications, disposing trash and recycle as needed
Package Handler
FedEx
09.2018 - Current
- Started with loading trucks, and stacking boxes accordingly
- Later on transferred to the small department where I now sort mail according to mail slots, scan mail, retape any open packages, unload trucks when needed, dump mail onto a conveyor belt, place oversized boxes into secondary belts, assist with taping damaged boxes, keep dock area safe and looking presentable, being able to start and finish assignments without supervision, completing tasks at hand, and giving directions to the team when needed
Office Service Representative I
Merchant & Gould-Loffler
01.2020 - 01.2025
- Send and receive emails, print and copy documents, provide hospitality, drop off internal mail, set up conference office for attorneys, book meetings, pick up P.O
- Box, mail from postal services, provide and assist with court runs, scan incoming FedEx, UPS, and DHL packages, send outbound mail via FedEx, UPS, DHL and Express, scan files to attorneys and their assistants, double checking documents, drop files into DMS as backup, prepare daily setups, pickup lunches as an added service, provide supplies as needed, order weekly beverages, send documents to regional offices-Atlanta, Denver, New York, Knoxville, and Tennessee weekly, make a service calls as needed for copiers and coffee machine
- Provides reception coverage
Records Associate
Briggs & Morgan Law Firm/Taft-Pitney Bowes & Loffler
10.2014 - 05.2017
- Gather and organize information on problems or procedures
- Operate office machines such as high-speed business photocopiers, scanners, addressing machines, stencil-cutting machines, printers, folding, inserting, bursting, and binder machines
- Prepare and process papers for use in scanning
- Use computers for various applications, such as database management or word processing
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Review work done by others to check for spelling and grammar, ensure that company format policies are followed, and recommend revisions
Mail/ Copy Assistant
Fabyanske, Western, Hart & Thomson Law Firm-Pitney Bowes
04.2010 - 10.2014
- Sort, assemble, and proof completed work-load copiers/printers
- File and store completed documents
- Deliver completed work
- Operate office machines such as high-speed business photocopiers, scanners, addressing machines, stencil-cutting machines, printers, folding and inserting, bursting, and binder machines
- Answer telephones, direct calls, and take messages
- Sort and route incoming mail and prepare outgoing mail
Mail/Copy Assistant
Fredrikson & Byron P. A. Law Firm -Pitney Bowes
06.1996 - 04.2010
- Prepare invoices, shipping documents, and contracts
- Receive and respond to customer complaints
- Check inventory records to determine the availability of requested merchandise
- Recommend the type of packing or labeling needed on the order
- Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines
- Clear jams in sorting equipment
- Trained new employees
Education
High School -
Gage Park High School
Chicago, IL06.1988
Skills
- Positive Attitude
- Good customer service skills
- Responsible Team Player
- Strive for personal development
- Trusted Judgement and decision making
- Active Listener
Timeline
Certified Personal Care Assistant
Shifa Home Health Care Inc.
10.2023 - Current
Office Service Representative I
Merchant & Gould-Loffler
01.2020 - 01.2025
Package Handler
FedEx
09.2018 - Current
Records Associate
Briggs & Morgan Law Firm/Taft-Pitney Bowes & Loffler
10.2014 - 05.2017
Mail/ Copy Assistant
Fabyanske, Western, Hart & Thomson Law Firm-Pitney Bowes
04.2010 - 10.2014
Mail/Copy Assistant
Fredrikson & Byron P. A. Law Firm -Pitney Bowes
06.1996 - 04.2010
High School -
Gage Park High School
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