Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Debbie Szumylo

St. Paul

Summary

Highly accomplished and results-driven professional with over 15 years of experience in B2B marketing, communications and customer experience, specializing in Customer Advocacy and Executive Engagement Programs. Proven ability to drive business growth and enhance customer satisfaction through strategic program development, data-driven decision-making, and exceptional cross-functional collaboration. Adept at cultivating strong relationships with senior stakeholders, developing impactful communications, and leveraging analytics to drive continuous improvement. Seeking to leverage expertise in program management and customer experience to significantly contribute to Lumen’s Executive Engagement Program.

Overview

17
17
years of professional experience

Work History

Senior Manager, Customer and Employee Experience

Elite Technology
01.2015 - Current
  • Managed and expanded customer experience initiatives, demonstrating a strong understanding of customer needs and behaviors.
  • Developed and implemented strategies to set clear client expectations and maintain transparent communication, driving improved customer satisfaction and retention.
  • Utilized client feedback and root cause analysis to inform business process improvements, leading to increased client retention rates through prioritized issue resolution and excellent service.
  • Formulated and presented key insights to executives, clients, and peers, fostering strong professional relationships and contributing to organizational goal attainment.
  • Successfully developed, implemented, and managed three online customer communities, overseeing two re-launches and spearheading marketing and promotion efforts to enhance member engagement and growth.
  • Orchestrated and managed internal communication initiatives to enhance employee experience and satisfaction, leveraging data analytics to measure impact and drive continuous improvement.
  • Key Contributions:

Advertising Marketing & Branding Manager

Synchrony Financial
01.2013 - 01.2015
  • Led diverse cross-functional teams (marketing managers, architects, creatives, external partners) to deploy a cohesive brand vision, optimizing brand consistency and market impact.
  • Developed and executed content strategies for marketing campaigns, demonstrating strong editorial and messaging sensitivity.
  • Partnered with cross-functional teams to ensure consistent brand voice and messaging across all external platforms.
  • Key Contributions:

Customer Experience Design Manager

Deluxe Corporation
01.2008 - 01.2013
  • Engineered and marketed a turn-key customer experience program for financial institution executives, offering comprehensive solutions that enhanced client satisfaction and loyalty.
  • Championed and integrated the emerging concept of customer experience across all organizational levels, leading comprehensive communication strategies to educate, introduce, and foster widespread adoption.
  • Researched and analyzed industry trends, best practices, and emerging technologies to refine customer experience strategies.
  • Key Contributions:

Education

Bachelor of Science - Communications

St. Cloud State University
St. Cloud, MN

Skills

  • Executive Engagement Program Management
  • Customer Advocacy & Experience Design
  • Strategic Planning & Execution
  • Cross-Functional Team Leadership & Collaboration
  • Data Analysis & Performance Measurement
  • Stakeholder Communication & Relationship Building
  • Process Improvement & Automation
  • Content Strategy & Executive Communications
  • Data-Driven Decision Making
  • Client-Focused Community Development and Management
  • Project Management

Timeline

Senior Manager, Customer and Employee Experience

Elite Technology
01.2015 - Current

Advertising Marketing & Branding Manager

Synchrony Financial
01.2013 - 01.2015

Customer Experience Design Manager

Deluxe Corporation
01.2008 - 01.2013

Bachelor of Science - Communications

St. Cloud State University

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Debbie Szumylo