Debbie Wilmot

• Company Overview: Veritas Technologies LLC, now Cohesity
• Focused on delivering high-quality products, ensuring customer satisfaction.
• Provided comprehensive support for NetBackup Appliances OS and System Health Insights interface.
• Conducted comprehensive competitor analysis and stakeholder interviews.
• Led team to deliver annual and quarterly updates of NetBackup Appliance software on schedule.
• Managed System Health Insights portal enabling fleet appliance visibility.
• Collaborated across AI, Web UI, API and backend development teams.
• Enhanced system efficiency with automated upgrades and advanced security components.
• Executed quarterly product releases over the last two years.
• Managed product backlog through frequent use of Jira to ensure tasks were completed.
• Worked closely with developers throughout the software development lifecycle to ensure successful delivery of products.
• Hosted product demos and webinars for customers, internal users, and partner users. This led to a 98% adoption rate with the customers with whom I interfaced for the System Health Insights product.

• As the CX Technical Program Manager, I provided strategic direction, leadership, and program management for the CX organization, in support of over 12 software releases.
• Developed team procedures to align operations with stakeholder priorities and introduced transparent reporting tools.
• Designed an agile portfolio process using Jira to improve project tracking and cross-functional visibility.
• In this role, I also acted as an SME for the NetBackup software, providing training for the Web UI Design team, and leveraging my Red Hat and Windows operating systems to create and maintain lab systems for the teams.
• Engaged with NetBackup product managers, architects, and engineers to provide strategic direction for upcoming software releases.
• I tracked the release progress of four software products, which included NetBackup software, System Health Insights, IT analytics, and Alta, for the Web Design team and the Research team.

• I was in NetBackup support for almost 20 years, with a majority of that time being spent as a backline Technical Support engineer.
• I interacted with other support team members, engineering and customers daily, helping to resolve problems, identify defects and test solutions.

I had numerous other responsibilities, including the following:

• Documentation of defects and resolutions for customer and internal consumption.
• Designed instructional content tailored for SME knowledge transfer and employee induction.
• Delivered training to newly hired personnel on the NetBackup product, and specialized training on the interactions of the software with the operating system.
• Development and delivery of security-related training, including NetBackup certificates, external (third-party) certificates, and security features within NetBackup.
• Specialized knowledge in various platforms such as RHEL and Solaris while excelling at Windows, HP, and AIX.
• Technical expert and subject matter expert in Veritas NetBackup and enterprise data structures.
• Versed in virtualization, security, networking, and cluster technologies, including Microsoft and VCS.
• Project lead for many support-related projects, including swarm, case tracking efforts, new processes and procedures, and tools development.

• System administrator and analyst for Harmon Auto Glass point of Sale systems which ran on SCO Unix.

• Staff Sergeant in the United States Air Force working as a computer operator and systems administrator of SCO Unix systems.