Dee Lukas

• Lead the development of go-to-market strategy with EHR vendors and Epic health systems.
• Develop segment value propositions, brand positioning and communication initiatives based on product strategy to drive marketing plans and priorities.
• Execute bi-monthly Epic Spotlight webinars and newsletters to drive engagement, adoption and utilization.
• Collaborate cross-functionally to identify marketing opportunities and drive targeted initiatives.

• Managed book of business of over 50 Epic customers with high-profile customers including Cleveland Clinic, NYU and SSM Health.
• Developed and maintained effective relationships externally with key customer contacts as well as across all internal business units.
• Conducted account reviews to evaluate customer performance, utilization and opportunities, and devise action plan to achieve goals.
• Identified process improvement opportunities and work cross-functionally to enhance work flows.
• Led executive-sponsored reporting initiative to improve data and technical deliverables.

• Built and managed implementation timelines, key dates and deliverables, including but not limited to technology feeds, contract delivery, internal system readiness and premium administration set-up for voluntary
  products.
• Provided timely and accurate customer service by investigating and
  responding to employer-related customer service inquiries.
• Delivered communications, client administration manuals and support training to clients and brokers.

• Worked collaboratively and proactively with a diverse book of business to provide organizational and environmental evaluations, communication and marketing strategy, risk management, and measurable health outcomes.
  • Analyzed data and key health trends to establish and implement strategic plans in accordance with the goals and values of organizations, key stakeholders and designated budgets.
  • Identified process improvement opportunities, which resulted in adhoc projects including focus groups and product creation.
  • Utilized pragmatic marketing and project management skills to ensure deliverables were attained effectively and efficiently.
  • Created and delivered presentations to C-suite level executives, mid-level managers, employees, prospective clients and brokers.

• Worked directly with clients and internal teams to ensure effective
management of client accounts.
• Translated client requests into business needs and championed those
needs within the organization.
• Versed in Jira Issue and Project Tracking software.

• Built nation-wide wellness program and volunteer committee from the
ground up.
• Analyzed health claims to identify trends, gaps, and potential high costs.
• Served as subject matter expert for wellness program related to budget management, strategic planning, communication and marketing strategies, best practices and desired outcomes.
• Designed and administered engagement surveys and focus groups.

• Trained representatives on quality components for Medicare and Medicaid insurance products and benefits.
• Created and performed Quality Enrichment presentation and new
employee training on behalf of Quality department.

• Supported Medicare and Medicaid clients with inquiries regarding ID
cards, coverage of benefits, and services.
• Acted as a knowledgeable resource for UCare services, phones and
multiple application systems.