Deitra Reinhardt
Eagan
Summary
Dynamic and dedicated professional with a proven track record at Spirit Halloween LLC, excelling in customer service excellence and visual merchandising. Skilled in empathetic communication and conflict resolution, I consistently enhanced guest experiences through immersive performances and effective team collaboration, driving customer satisfaction and loyalty in high-energy environments.
Overview
20
20
years of professional experience
Work History
Haunt Actor
The Haunting Experience
09.2025 - 11.2025
- Engaged visitors through immersive character portrayals, enhancing overall experience.
- Collaborated with team to develop and execute themed performances for special events.
- Adapted quickly to feedback, refining performance techniques to improve guest interactions.
- Maintained safety protocols while performing in high-energy environments during peak hours.
- Resolved guest concerns promptly, ensuring satisfaction and maintaining positive atmosphere.
- Worked effectively under low-light conditions while maintaining strong stage presence and delivering convincing performances.
- Consistently arrived on time and prepared for all scheduled performances, demonstrating professionalism and dedication to the role.
- Maintained high energy levels throughout long hours of performing, ensuring a consistent quality of experience for all guests.
- Enhanced guest experience by delivering engaging and realistic performances as various characters.
- Provided support to fellow haunt actors through constructive feedback and encouragement, fostering a positive work atmosphere.
- Maintained a safe environment for guests by adhering to safety protocols during performances.
- Improvised character presentation and conversations with guests to provide immersive experience.
Sales Associate
Spirit Halloween LLC
09.2024 - 11.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to optimize store layout and visual appeal.
- Operated point-of-sale system efficiently, processing transactions accurately and promptly.
- Collaborated with team members to achieve sales goals and improve customer service strategies.
- Participated in inventory management tasks, ensuring stock levels met customer demands.
- Engaged in seasonal merchandising efforts, adapting displays to reflect current promotions and themes.
- Contributed to a positive team environment by supporting peers during high-traffic periods.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Inbound Call Center Representative
Enterprise Rent-A-Car
01.2017 - 10.2018
- Managed high-volume inbound calls while delivering exceptional customer service and support.
- Assisted customers with vehicle reservations, modifications, and inquiries effectively.
- Utilized CRM software to track customer interactions and ensure timely follow-ups.
- Resolved customer complaints by providing solutions that enhanced satisfaction and retention.
- Maintained accurate records of customer feedback to inform service quality improvements.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Provided timely feedback to management regarding customer inquiries and issues.
- Built positive relationships with customers by providing exceptional customer service.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Provided customers with product information and answered inquiries to provide top-quality service.
- Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
- Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call center environment.
Inbound Call Center Representative
Humana
02.2016 - 11.2016
- Collaborated with team members to streamline call handling processes for improved efficiency.
- Trained new representatives on best practices for customer engagement and system navigation.
- Implemented strategies to reduce call handling time without compromising service quality.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
- Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Maintained strict adherence to data protection regulations when handling customer information, ensuring confidentiality and security at all times.
- Received recognition as an exemplary employee for consistently maintaining high levels of professionalism under pressure.
Inbound Call Center Representative
Teleperformance
02.2014 - 12.2015
- Developed rapport with customers while maintaining a professional tone throughout conversations, resulting in higher satisfaction scores.
- Streamlined call center operations by implementing efficient processes and procedures.
- Facilitated communication between customers and other departments to facilitate resolution.
- Resolved complaints to satisfy customers and encourage future transactions.
- Achieved success in retaining dissatisfied customers by offering targeted solutions and demonstrating empathy during challenging interactions.
- Followed standard operating procedures when handling customer problems and complaints.
- Escalated complex issues appropriately to management or specialized departments for further resolution when necessary.
- Exceeded established performance metrics by demonstrating strong problem-solving abilities in addressing caller concerns quickly.
- Supported other departments as needed during peak periods or staff shortages, showcasing adaptability and versatility across various tasks.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Bartender
Whiskey River
11.2013 - 02.2014
- Crafted and served cocktails according to established recipes and customer preferences.
- Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
- Trained new bartenders on best practices for drink preparation and customer service.
- Developed and implemented strategies to enhance customer engagement through innovative drink specials.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Inbound Call Center Representative
C3 Customer Contact Channels
03.2013 - 01.2014
- Collaborated with colleagues to share best practices and improve overall team performance.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
Bartender
Grahams Central Station
04.2013 - 11.2013
- Collaborated with kitchen staff to ensure seamless service during peak hours.
- Analyzed sales data to identify trends, optimizing beverage offerings based on customer demand.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Obtained cash bank and stocked service bar to prepare for operation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Dog Groomer
PetSmart
11.2007 - 02.2008
- Led grooming sessions, ensuring high standards of cleanliness and pet safety.
- Developed customized grooming plans based on individual pet needs and owner preferences.
- Trained junior groomers on best practices for grooming techniques and client interaction.
- Streamlined appointment scheduling processes to enhance client satisfaction and operational efficiency.
- Collaborated with veterinary professionals to address health concerns during grooming sessions.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Dog Groomer
PetSmart
01.2006 - 02.2007
- Managed inventory of grooming supplies, ensuring availability of essential tools and products.
- Mentored staff in customer service skills to improve overall client relations and loyalty.
- Implemented new grooming techniques, elevating service quality and expanding service offerings.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
Education
No Degree - Phlebotomy
MedCertify
Kentucky05-2025
Skills
- Immersive performance
- Guest interaction
- Team collaboration
- Safety protocol adherence
- High-energy performance
- Conflict resolution
- Character improvisation
- Customer service excellence
- Visual merchandising
- Cash handling accuracy
- Inventory management
- Empathetic communication
- Call management techniques
- Time management skills
- Problem resolution strategies
- Quick thinking
- Staff training and mentoring
- Mental toughness
- Safety awareness
- Emotional expression
- Timing and pacing
- Makeup application
- Body language
- Stamina and energy
- Scare tactics
- Physical endurance
- Stamina maintenance
- Emotional control
- Multitasking capacity
Timeline
Haunt Actor
The Haunting Experience
09.2025 - 11.2025
Sales Associate
Spirit Halloween LLC
09.2024 - 11.2024
Inbound Call Center Representative
Enterprise Rent-A-Car
01.2017 - 10.2018
Inbound Call Center Representative
Humana
02.2016 - 11.2016
Inbound Call Center Representative
Teleperformance
02.2014 - 12.2015
Bartender
Whiskey River
11.2013 - 02.2014
Bartender
Grahams Central Station
04.2013 - 11.2013
Inbound Call Center Representative
C3 Customer Contact Channels
03.2013 - 01.2014
Dog Groomer
PetSmart
11.2007 - 02.2008
Dog Groomer
PetSmart
01.2006 - 02.2007
No Degree - Phlebotomy
MedCertify