Delane Burr
Paynesville
Summary
Dynamic Patient Access Representative with a proven track record at CentraCare Health System, excelling in HIPAA compliance and conflict resolution. Recognized for enhancing patient satisfaction through exceptional customer service and effective problem-solving. Committed to fostering teamwork and streamlining processes to improve operational efficiency in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Patient Access Representative
CentraCare Health System
06.2005 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
Manager
Joel's Family Foods
06.1998 - 05.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Education
Dental Assisting
Saint Cloud Technical Collage
Saint Cloud, MNSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Team collaboration
- Money handling
- Flexible schedule
- Conflict resolution
- Registration management
- Training coordination
- Process improvement
- Friendly and outgoing
- Verbal and written communication
- Data entry
- Policy understanding
Timeline
Patient Access Representative
CentraCare Health System
06.2005 - Current
Manager
Joel's Family Foods
06.1998 - 05.2005
Dental Assisting
Saint Cloud Technical Collage
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