Delisa Brown
Brooklyn Park
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
14
14
years of professional experience
Work History
DNA Collector
Specimen Specialists Of America
03.2024 - Current
- Ensured DNA sample integrity by following strict collection protocols.
- Achieved accurate documentation through meticulous labeling of sample data.
- Trained staff on effective collection techniques and critical safety procedures.
- Streamlined sample collection workflow, enhancing overall operational efficiency.
- Managed inventory of collection supplies, ensuring uninterrupted operational readiness.
- Instituted quality control measures to maintain DNA sample integrity.
Customer Service Representative
Imani healthcare
01.2012 - 09.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Specimen Collector
HealthQuest
01.2019 - 08.2023
- Collected and labeled specimens according to established protocols.
- Verified patient information accuracy on specimen labels.
- Processed specimens for laboratory testing in accordance with standards.
- Ensured that all collected specimens were stored properly and securely.
- Performed quality control tests on completed specimens to ensure accuracy of results.
- Maintained up-to-date records of specimen collection activities.
- Assisted in the development and implementation of new specimen collection procedures.
- Provided technical advice on sample collection techniques and equipment use.
- Conducted safety checks to ensure a safe work environment for staff members and patients alike.
- Handled hazardous materials following strict safety protocols.
- Coordinated with medical personnel regarding specimen collection schedules, policies, and procedures.
- Interacted with patients during the process of obtaining blood samples or other bodily fluids.
- Prepared necessary paperwork related to specimen collections such as requisitions, manifests, and forms.
- Monitored inventory levels of laboratory supplies needed for collecting specimens.
- Trained new staff members in proper specimen collection techniques and processes.
- Responded quickly to inquiries from healthcare professionals regarding test results or other issues related to sample collection.
- Received and routed results to proper personnel.
Education
High School Diploma -
Harding Senior High School
Saint Paul, MN06.2011
Skills
- Inbound and Outbound Calling
- Consultative Sales
- Paperwork Processing
- Appointment Scheduling
- Account updating
- Information Security
- Complaint resolution
- Report Generation
- Data Entry
- Scheduling
- Product Knowledge
- Data Collection
- Client Relations
- Grammar
- Product Education
- Customer Service
- Office equipment proficiency
- Schedule mastery
- Typing 50 WPM
- Microsoft PowerPoint
- Microsoft Outlook
- Team Development
- Microsoft Office expertise
- Computer Skills
- Laboratory safety protocols
- Personal protective equipment
- Biohazardous waste disposal
- Data recording accuracy
- Record keeping
- Quality control measures
- DNA extraction techniques
- Specimen storage management
- Sample collection expertise
Timeline
DNA Collector
Specimen Specialists Of America
03.2024 - Current
Specimen Collector
HealthQuest
01.2019 - 08.2023
Customer Service Representative
Imani healthcare
01.2012 - 09.2025
High School Diploma -
Harding Senior High School