Denise Cummens
Buffalo Lake
Summary
Dynamic professional with extensive experience in customer service and sales, notably at Subway, where I enhanced customer engagement and trained staff. Skilled in cash handling and inventory management, I consistently delivered exceptional service, fostering positive client relationships and ensuring operational excellence. Passionate about creating memorable experiences and driving team success.
Overview
26
26
years of professional experience
Work History
Holiday Sales Associate
Holiday Gas Station
Hector
07.2023 - Current
- Assisted customers with product selection and inquiries.
- Operated cash register and processed transactions efficiently.
- Maintained cleanliness and organization of sales floor and restrooms.
- Stocked shelves with merchandise and ensured proper labeling.
- Provided friendly service to enhance customer experience.
Direct Support Professional
Mentor Network
Willmar
05.2015 - 08.2018
- Assisted individuals with daily living activities and personal care needs.
- Implemented individualized care plans to support client goals and preferences.
- Monitored client behavior and provided emotional support during challenging situations.
- Maintained accurate documentation of client progress and care activities.
- Collaborated with healthcare professionals to coordinate comprehensive care services.
- Trained new staff on best practices for direct support techniques and safety protocols.
Personal Care Assistant
Divine Home Health
Willmar
05.2013 - 05.2015
- Assisted clients with daily living activities and personal hygiene routines.
- Provided companionship and emotional support to enhance client well-being.
- Monitored client health and reported changes to healthcare professionals.
- Administered medications according to care plans and instructions from healthcare providers.
- Assisted with mobility and physical exercises to promote independence.
- Maintained a clean and safe environment for clients in their homes.
- Documented care provided and maintained accurate client records for continuity of care.
Substitute Paraprofessional
New Discoveries Montessori Academy
Hutchinson
09.2012 - 10.2014
- Assisted teachers in classroom management and student engagement activities.
- Supported individualized education plans for diverse student needs in learning environments.
- Facilitated small group instruction to enhance students' academic skills and comprehension.
Personal Assistant
Glesener’s
Bird Island
10.2007 - 12.2009
- Managed daily schedules and appointments for executive leadership team.
- Coordinated travel arrangements and itineraries for domestic and international trips.
Sales Associate
Walmart
Hutchinson
05.2003 - 08.2007
- Assisted customers in locating products throughout the store.
- Monitored inventory levels and reported discrepancies to management.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
Manager
Subway
Hutchinson
04.1999 - 05.2003
- Managed daily operations of store and ensured compliance with company standards.
- Trained and mentored staff on food safety and customer service techniques.
- Oversaw inventory management and maintained stock levels for products.
- Implemented promotional strategies to enhance customer engagement and sales.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Early Childhood Care And Education
Ridgewater College
Willmar, MN05-2012
High School Diploma -
Osseo Senior High
Osseo, MN05-1985
Skills
- Customer service
- Sales transactions
- Inventory management
- Time management
- Training new staff
- Cash handling
- Attention to detail
Timeline
Holiday Sales Associate
Holiday Gas Station
07.2023 - Current
Direct Support Professional
Mentor Network
05.2015 - 08.2018
Personal Care Assistant
Divine Home Health
05.2013 - 05.2015
Substitute Paraprofessional
New Discoveries Montessori Academy
09.2012 - 10.2014
Personal Assistant
Glesener’s
10.2007 - 12.2009
Sales Associate
Walmart
05.2003 - 08.2007
Manager
Subway
04.1999 - 05.2003
Early Childhood Care And Education
Ridgewater College
High School Diploma -
Osseo Senior High