Denisse Aguilar
Chaska,MN
Summary
Highly-qualified Housekeeping Supervisor offering 7 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Area Manager
Hospitality Group
Minneapolis, MN
04.2024 - Current
- Established a strong employer brand for clients by creating compelling job advertisements and promoting positive company culture across various platforms.
- Organized regular team meetings to discuss progress on open positions, share best practices, and strategize future growth opportunities.
- Conducted thorough interviews to assess candidate skills, experience, and cultural fit for open positions.
- Negotiated offers between clients and candidates, ensuring successful placements and long-term retention rates.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Continuously improved operational procedures through ongoing evaluation of existing practices, and adopting hospitality industry best practices in Hotel like Four Seasons, Renaissance ,Hyatt Regency ,Embassy, Hewing and Embassy .
Housekeeping Executive
Fairfield Inn & Suites by Marriott
Minneapolis, MN
07.2017 - 04.2024
- Interview new housekeeping and breakfast staff members and train them in company procedures and standards
- Supervise work activities of housekeeping team to ensure hotel rooms and public spaces meet established cleanliness standards
- Organizing work schedule for housekeeping and breakfast team
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Coordinated with vendors for repair and maintenance of hotel.
- Managed lost and found items to assist guests with retrieving belongings.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Trained new employees, demonstrating best methods for serving clients and guests.
- Provided exceptional service and assistance to guests upon check-in.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Order items for Hotel needs ,Breakfast and Front Desk
- Managed laundry sorting, washing, drying, and ironing
- Worked with front desk to respond promptly to all guest requests
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Assigned housekeeping staff to specific shifts and room blocks
- Communicated repair needs to maintenance staff
- Executed efficient breakfast set-up and operations beginning at early hours and finishing prior to check out times.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Housekeeping Supervisor
Fairfield Marriott
Minneapolis, MN
10.2015 - 06.2017
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Territory Sales Manager
Rockwell Automation
Mexico, San Luis Potosi
11.2014 - 12.2015
- Strategy Responsible for creating, planning and implementing the marketing and sales strategy for the assigned area in accordance with the global marketing and sales strategy
- Responsible for achieving assigned order intake, margin and related objectives for the entire product portfolio
- Develops relationships with key customers and other decision makers
- Submitting detailed proposals and quotations to customers
- Providing regular and accurate sales forecast updates to upper management.
Executive Sales Engineer
ABB Inc
Mexico, Mexico City
02.2009 - 10.2015
- Establish relation with OEMs, distributors, End Users, System Integrator and
- Channel Partners
- Responsible for customers Performances, including satisfaction, growth and profitability
- Responsible for sales of medium and low voltage motors, VFD, generators and mechanical power transmission parts in assigned area
- Attending sales conferences and industry marketing events
- Providing regular and accurate sales forecast updates to Senior Managers
- Experienced with VFD and Motor packages (Low and Medium Voltage)
- Promoted all products of BU Product Groups
Education
Bachelor of Science - Automation and Control Engineer
Institute Polytechnic National
Mexico 05.1997 - 05.2002
Skills
Inventory replenishment
Sorting and washing laundry
Training and mentoring
Folding clean laundry
Ordering supplies for the Hotel needs
Staff supervision
Guest experiences
Multitasking Abilities
Organized leadership
Interpersonal Communication
Languages
Spanish
Timeline
Area Manager
Hospitality Group
04.2024 - Current
Housekeeping Executive
Fairfield Inn & Suites by Marriott
07.2017 - 04.2024
Housekeeping Supervisor
Fairfield Marriott
10.2015 - 06.2017
Territory Sales Manager
Rockwell Automation
11.2014 - 12.2015
Executive Sales Engineer
ABB Inc
02.2009 - 10.2015
Bachelor of Science - Automation and Control Engineer
Institute Polytechnic National
05.1997 - 05.2002
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