Derek Johnson
Eagan
Summary
With extensive experience in leading and organizing day-to-day operations, I possess the skills to ensure smooth and efficient processes. My primary goal is to deliver exceptional customer experiences by consistently meeting wants and needs promptly. I excel at multitasking and effectively prioritizing diverse demands.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
2nd Swing
02.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Campus Store Member
North Central University
08.2023 - 02.2024
- Assisted in restocking, ordering and upkeep
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Documented, researched and resolved customer service issues
Education
Bachelor of Science - Business Administration
North Central University
Minneapolis, MN05-2026
Bachelor of Science - Sports Management- Sales And Marketing
North Central University
Minneapolis, MN05-2026
Skills
- Managing
- Task Prioritization
- POS Systems
- Adaptability
- Customer relations
- Problem resolution
- Scheduling
Hobbies and Interests
- Currently play Division III Golf for North Central University
- Reselling and flipping Golf Clubs
- Spending time around family and friends
Timeline
Customer Service Representative
2nd Swing
02.2024 - 07.2024
Campus Store Member
North Central University
08.2023 - 02.2024
Bachelor of Science - Business Administration
North Central University
Bachelor of Science - Sports Management- Sales And Marketing
North Central University
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