Derek Pehlke
Elk River,MN
Summary
Customer-focused professional with proven track record in managing and improving customer experiences. Experienced with building and maintaining positive customer relationships. Skillfully led teams to achieve high levels of customer satisfaction and loyalty. Known for effective collaboration and adaptability in dynamic environments. Proficient in resolving complex issues and implementing strategic improvements.
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
APPLIED Adhesives
06.2022 - Current
- Developed and implemented a career path program to elevate service standards among 20+ customer-facing staff.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
Inside Sales Lead Generator
APPLIED Adhesives
10.2019 - 06.2022
- Directly involved in qualifying opportunities resulting in over $1.3 million of new account value in 2021.
- Collaborated with sales team to optimize lead conversion processes and improve overall performance.
- Trained junior staff on lead generation techniques, fostering a collaborative team environment.
- Acted as remote Territory Manager in North Carolina/Virginia June 20-July 21 resulting in no lost business over that time.
Inside Sales/Customer Service Representative
APPLIED Adhesives
07.2018 - 10.2019
- Managed customer accounts using ERP and CRM systems to ensure accurate information and updates.
- Developed CRM systems and strategies to track leads, ensuring accurate data entry and reporting.
- Established metrics for evaluating lead performance, driving continuous improvement efforts.
Education
Bachelors of Science - Marketing
St. Cloud State University
St. Cloud, MN07.2018
Skills
- Leadership, Personnel Training and Development
- Creative Problem Solving & Solution Building
- Reporting & Project Management
- Negotiations, Pricing & Inventory Management
- Product, Company and System Expertise
- Business Development
Timeline
Customer Experience Manager
APPLIED Adhesives
06.2022 - Current
Inside Sales Lead Generator
APPLIED Adhesives
10.2019 - 06.2022
Inside Sales/Customer Service Representative
APPLIED Adhesives
07.2018 - 10.2019
Bachelors of Science - Marketing
St. Cloud State University
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