Derek Winston
Anoka
Summary
Dedicated Customer Service manager trying to transition into a new field work in material handling. I do Specialist in providing skills to prioritize and multi-task in fast-paced working environment. Successfully worker as part of the team to reach personal and business goals. Known for successfully handling escalated customer support issues.
I am a Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures.
Overview
4
4
years of professional experience
2006
2006
years of post-secondary education
Work History
Customer Service Manager
Culvers restaurant
Anoka
12.2021 - Current
- Managed daily operations and ensured customer satisfaction in fast-paced environment.
- Trained and developed staff on service standards and company policies.
- Resolved customer complaints and feedback promptly to enhance service quality.
- Oversaw inventory management and ordered supplies to maintain stock levels.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored service procedures to ensure compliance with health and safety regulations.
- Facilitated team meetings to discuss challenges, solutions, and operational improvements.
Education
Anoka High School
Anoka, MnSkills
- Customer service
- Staff training
- Inventory management
- Complaint resolution
- Leadership development
- Effective communication
- Team building
- Attention to detail
- Order picking and processing
- Material handling
Timeline
Customer Service Manager
Culvers restaurant
12.2021 - Current
Anoka High School