Summary
Overview
Work History
Education
Skills
Timeline
Generic

DESIREE FRYE

Woodbury

Summary

Experienced and dynamic professional with a strong background in management and customer service. Seeking a leadership role in higher management to take on new challenges and broaden skill set. Nearly a decade of managerial experience and a decade dedicated to customer service. Well-equipped to drive operational excellence and deliver exceptional results. Eager to leverage expertise in team leadership, strategic planning, and customer relationship management to contribute to the success of a forward-thinking organization. Passionate about continuous learning and growth, excited about the opportunity to make a significant impact in a dynamic and fast-paced environment.

Overview

9
9
years of professional experience

Work History

Sales Department Supervisor

Lowes Home Improvement
09.2020 - Current
  • Guided team in achieving weekly goals for credit card, loyalty program, and protection plan.
  • Adjusted workflows to sustain strong customer satisfaction ratings in service and fulfillment.
  • Instructed colleagues on effective customer inquiry management in diverse departmental settings.

Assistant General Manager

URBAN AIR
09.2019 - 09.2020
  • Analyzing profit and loss statements to control budgets
  • Configuring and recording nightly and weekly bank deposits
  • Answering/Solving guest inquiries and complaints
  • Promoting and booking a variety of special events including corporate parties
  • Implementing new policies and procedures to ensure efficiency and create culture with staff members to further customer satisfaction

Assistant General Manager

SMAAASH USA
11.2016 - 09.2019
  • Coordinated staff scheduling, maintained budget compliance, and processed payroll.
  • Answering/Solving guest inquiries and complaints
  • Hiring/Onboarding employees and handling employee consultations/discipline

Education

High School Diploma - undefined

CIVA Charter High School
Colorado Springs, CO
05.2016

Skills

  • Fine Arts
  • Customer Service
  • Negotiation
  • Problem Solving
  • Interpersonal skills
  • Self driven
  • Innovation
  • Independent
  • Basic ASL
  • 2020 Design

Timeline

Sales Department Supervisor

Lowes Home Improvement
09.2020 - Current

Assistant General Manager

URBAN AIR
09.2019 - 09.2020

Assistant General Manager

SMAAASH USA
11.2016 - 09.2019

High School Diploma - undefined

CIVA Charter High School
DESIREE FRYE