Destiny Lewis
Plymouth
Summary
Proven leader at Costco, adept in enhancing customer satisfaction and streamlining operations. Excelled in workplace safety and customer service, significantly boosting revenue through innovative merchandising and effective team training. Demonstrated exceptional organizational skills, ensuring optimal product presentation and inventory management. Achieved consistent performance improvements across multiple departments, contributing to overall store success.
Overview
12
12
years of professional experience
Work History
Bakery Stocker
Costco
05.2023 - Current
- Gained familiarity with current industry trends to stay informed on new products, techniques, or customer preferences impacting the bakery market segment.
- Assisted in the training of new employees by sharing expertise, serving as a mentor, and offering guidance on company procedures.
- Boosted revenue generation through cross-merchandising initiatives that showcased complementary products together in attractive displays.
- Provided exceptional customer service by answering questions about ingredients, allergens, and baking processes.
- Ensured freshness and quality control by regularly rotating stock and removing expired items promptly.
- Enhanced customer satisfaction by maintaining a well-stocked and organized bakery department.
- Upheld company standards for product quality by ensuring proper handling, storage, and labeling procedures were followed consistently.
- Supported overall store operations by assisting in other departments as needed during peak hours or staff shortages.
- Promoted a safe work environment by adhering to established safety protocols and reporting any observed hazards immediately to management.
- Reduced out-of-stock instances by closely monitoring inventory levels and anticipating demand based on sales trends or promotional events.
Morning Merchandiser
Costco
04.2022 - 05.2023
- Participated in regular staff meetings to discuss merchandising strategies, share best practices, and stay informed about company initiatives and goals.
- Implemented creative solutions for space constraints, ensuring optimal product presentation despite limited floor space availability.
- Delivered exceptional customer service by promptly responding to inquiries and assisting customers in locating desired products.
- Exceeded performance targets consistently by implementing innovative visual merchandising techniques that captured shopper attention and encouraged impulse purchases.
- Supported store operations through diligent restocking of shelves, updating pricing information, and rotating perishable goods as needed.
- Maximized sales potential with attractive, well-organized merchandising displays that showcased products effectively.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
Front End Supervisor
Costco
08.2021 - 04.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Trained team members in successful strategies to meet operational and sales targets.
Deli Supervisor
Costco
09.2019 - 08.2021
- Improved staff performance through regular training sessions, coaching, and performance evaluations.
- Analyzed sales data to identify trends in product popularity, adjusting inventory orders accordingly for optimized selection offerings.
- Maintained a clean and sanitary work environment, adhering to health department guidelines and best practices.
- Reduced food waste by implementing proper portion control, storage, and rotation practices.
Meat Wrapper
Costco
09.2017 - 09.2019
- Offered guests top-notch service, greeting every person and assisting with needs such as locating products.
- Supported cross-functional team efforts by assisting with tasks in other departments as needed, contributing to overall store success.
- Collaborated with other team members to ensure a smooth workflow within the department during peak times.
- Offered samples of cheese and other items related to meat purchases to entice sales.
- Replenished cases through shifts to maintain consistent sales.
- Kept shelves and display cases organized, products fronted and expired items removed.
Food Court Employee
Costco
08.2016 - 09.2017
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Demonstrated excellent problem-solving skills by resolving customer complaints with empathy and efficiency.
- Implemented successful time-management strategies to prioritize tasks without sacrificing quality or attention to detail.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged repeat business.
Assistant Manager
Crystal Palace
09.2013 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized work place to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Science - Healthcare Administration
Western Governers University
12-2025
Associate of Science - Business Management
College of Southern Nevada
Las Vegas, NV06.2016
Skills
- Workplace Safety
- Heavy Lifting
- Cleanliness Maintenance
- Shelf Organization
- Stockroom Organization
- Customer Service
Timeline
Bakery Stocker
Costco
05.2023 - Current
Morning Merchandiser
Costco
04.2022 - 05.2023
Front End Supervisor
Costco
08.2021 - 04.2022
Deli Supervisor
Costco
09.2019 - 08.2021
Meat Wrapper
Costco
09.2017 - 09.2019
Food Court Employee
Costco
08.2016 - 09.2017
Assistant Manager
Crystal Palace
09.2013 - 08.2016
Bachelor of Science - Healthcare Administration
Western Governers University
Associate of Science - Business Management
College of Southern Nevada
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