Destiny Yantes
Saint Francis
Summary
Dedicated Veterinary Technician with strong skills in administering medications, surgical assistance, and client education. Committed to enhancing animal welfare and streamlining clinic operations for improved efficiency.
Overview
11
11
years of professional experience
2019
2019
years of post-secondary education
Work History
Veterinary Technician
St.Francis Veterinary Clinic
Isanti
11.2022 - Current
- Administered vaccinations and treatments as directed by veterinarians, ensuring compliance with health protocols.
- Monitored vital signs and behavior of animals during examinations, reporting any abnormalities to veterinarians.
- Educated pet owners on post-treatment care and preventative measures to enhance animal welfare.
- Maintained cleanliness and organization of clinic facilities and equipment to ensure a safe environment.
- Collaborated with team members to streamline clinic operations, improving patient flow and efficiency.
- Conducted laboratory tests and prepared samples for analysis, contributing to accurate diagnoses.
- Assisted in the management of inventory, ensuring adequate supplies for patient care and treatment.
- Provided emotional support to pet owners during stressful situations, enhancing client satisfaction.
- Documented patient records accurately, ensuring all medical histories and treatments were up-to-date.
- Participated in training new staff members on clinic protocols and patient care procedures.
- Utilized restraint techniques effectively to ensure safety during examinations and procedures.
- Educated clients on nutrition and wellness, fostering better health practices for their pets.
- Maintained and calibrated medical equipment to ensure readiness for diagnostic and treatment procedures.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Dispensed prescription medications upon request from veterinarians.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Prepared and reviewed records and consent forms.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Operated anesthesia, oxygen and monitoring equipment.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Obtained relevant health history and information from clients to maintain medical charts.
Companion Animal Leader
Petco
Coon Rapids
05.2018 - 11.2022
- Developed and implemented training programs for staff to enhance animal care and customer service skills.
- Managed daily operations of the companion animal department, ensuring optimal care and welfare of animals.
- Enhanced client engagement strategies to increase customer retention and satisfaction within the store.
- Coordinated community outreach programs to promote responsible pet ownership and animal adoption.
- Monitored health and safety compliance for animal care practices within the department.
- Led team meetings to foster communication, collaboration, and continuous improvement among staff.
- Trained new hires on company policies, animal handling techniques, and customer service expectations.
- Conducted regular assessments of animal health and behavior to ensure well-being and readiness for adoption.
- Organized educational workshops for customers to promote proper pet care and training techniques.
- Collaborated with veterinary staff to address health issues and provide necessary treatments for animals.
- Evaluated staff performance and provided constructive feedback to support professional growth.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Educated staff members on proper handling techniques when interacting with animals.
- Adhered to industry regulations regarding animal welfare and safety protocols.
- Conducted regular maintenance checks on all equipment used for animal care.
- Created detailed reports tracking the progress of each animal under my supervision.
- Increased sales by leveraging store promotions and optimizing floor layout.
- Ensured that all animals received necessary medical treatments as prescribed by veterinarians.
- Responded promptly to inquiries from clients regarding their pet's needs or concerns.
- Provided guidance on proper animal care techniques to team members.
- Developed relationships with customers to provide exceptional customer service.
- Maintained a clean and safe environment for both animals and staff.
- Organized and maintained inventory levels for pet supplies and food.
- Identified potential behavioral issues within the facility's companion animals.
- Assisted in the selection, training and development of new team members.
- Provided exercise opportunities for animals including walking, playing fetch, swimming.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Ecommerce
Walmart
Elk River
05.2017 - 05.2018
- Coordinated order fulfillment processes to enhance delivery efficiency and customer satisfaction.
- Optimized customer experience by implementing user-friendly website navigation and features.
Crew Member
McDonald's
Saint Francis
03.2015 - 05.2017
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Drove team success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Education
St. Francis HighSchool
Saint Francis, MNSkills
- Administering medications
- Animal restraint techniques
- Laboratory testing
- Surgical assistance
Timeline
Veterinary Technician
St.Francis Veterinary Clinic
11.2022 - Current
Companion Animal Leader
Petco
05.2018 - 11.2022
Ecommerce
Walmart
05.2017 - 05.2018
Crew Member
McDonald's
03.2015 - 05.2017
St. Francis HighSchool