Devin Vacha
Wyoming
Summary
Experienced marketing professional with expertise in developing effective communication strategies, strategic planning, and problem-solving in fast-paced environments. Demonstrated ability to adapt quickly to new challenges, using a combination of creativity and analytical skills to achieve tangible results. Passionate about cultivating strong relationships and delivering impactful campaigns that deeply resonate with target audiences. Seeking to leverage expertise in communication, planning, and adaptability to drive success within a collaborative marketing team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Email Marketing Specialist
Bluestem Brands
08.2021 - Current
- Designed and facilitated high quality email campaigns for promotional, transactional, and trigger marketing
- Proofread all links and subject lines prior to final team review
- Identify accurate demographics for each campaign and ensure appropriate campaigns are targeted appropriately
- Partner with other departments to provide standard a/b testing of promotional email campaigns
Customer Service Representative
The Home Depot
09.2020 - 08.2023
- Oversaw customers with complaints, inquiries, informed customers about products and services
- Customized orders to manage there need for individual projects our clients need
- Navigated the customer through our processes of placing special orders to ensure they get the product or service they need
- Relationship building focused on answering phones, directing customer to appropriate department, resolve issues with online orders to continue strong customer retention
Assistant Manager
Rue 21
06.2020 - 08.2020
- Worked closely with supervisor to implement proper training for employees and managers
- Created scheduling process to make sure coverage and shift change was smooth transition
- Implemented more efficient way to organize clothes in back, increase sales and customer conversion
- Increased fragrance sales and Rue 21 rewards program to continue growing the business
Certified Shift Manager
Taco John’s
06.2012 - 12.2019
- Implemented training with employees in nutrition safety, financial management and effectively run shifts
- Continued to excel in problem solving, communication and organizational skills to run shifts smoothly
- Stepped into leadership role during bosses’ absence to keep business running efficiently
- Delegated task to employees and reviewed their performance
- Maintained food inventory, employees responsibilities and arranged shift coverage to keep balance in the facilities
Education
BS - Marketing
Metropolitan University
Saint Paul, MN12.2020
Associates of Arts Degree -
Anoka Ramsey Community College
Coon Rapids, MN05.2018
High School Diploma -
Forest Lake High School
Forest Lake, MN06.2012
Skills
- Email Marketing
- CRM Software
- Data Analysis
- Marketing Metrics
- A/B Testing
- Microsoft Office Suite
- Social Media Marketing
- Marketing Automation
- Marketing Campaign
- Email reporting
- Project Management
- HTML and CSS
Accomplishments
- Collaborated with team of 4 in the development of Launching of Loyalty Program across multiply brands.
- Achieved Higher conversion rates by completing personalized content with accuracy and efficiency.
- Successfully managed multiple brand marketing initiatives in the absence of my boss, ensuring seamless operations, strong campaign execution, and effective team coordination.
Certification
Google Data Analytics Professional Certificate, Google, 11/01/24
2022 Root Award
Standing Ovation Root Award – Recognized for my contributions in launching a successful loyalty rewards program. Played a key role in its development and execution, ensuring a seamless customer experience. Continually support and enhance marketing campaigns to drive engagement and program growth.
Timeline
Email Marketing Specialist
Bluestem Brands
08.2021 - Current
Customer Service Representative
The Home Depot
09.2020 - 08.2023
Assistant Manager
Rue 21
06.2020 - 08.2020
Certified Shift Manager
Taco John’s
06.2012 - 12.2019
Associates of Arts Degree -
Anoka Ramsey Community College
High School Diploma -
Forest Lake High School
BS - Marketing
Metropolitan University
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