Devon Smith
Minneapolis
Summary
Professional hospitality worker with strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.
Overview
7
7
years of professional experience
Work History
Night Auditor
TownePlace Suites Marriot Hotel
10.2020 - Current
- As the night auditor I am responsible for closing out all accounts for each reservation and making sure all the payments are correctly charged
- While I am the only person on duty I help with all engineer and maintenance issues that happen overnight
- I provide a great hospitality experience for every guest by insuring all their needs are meet and correcting any problems or concerns they may have
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Front Desk Supervisor
FirstService Residential
03.2023 - 08.2024
- In my role as Front Desk Supervisor of a luxury condo building I was responsible for submitting the payroll grid in Microsoft Excel to HR for the employees as well as making sure they are performing their duties of front desk agents correctly
- I also performed front desk duties as well
- Such as assisting residents with amenity reservations, responding to emails for contractors doing work on the property and assisting with enforcing the rules for the building
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Customer Service Representative
XFINITY Store by Comcast
09.2017 - 10.2020
- I was responsible for excepting inbound calls from loyalty customers who wanted to cancel their account and convinced them to keep their accounts while lowering their bill and offering other services that will help simplify their life
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate in Arts (AA) - Elementary Education
Minnesota State University-Moorhead
Moorhead, MN06.2005
Skills
- Hospitality
- Front desk
- Customer service
- Payroll
- Multitasking and organization
- Problem-solving
- Strong work ethic
Timeline
Front Desk Supervisor
FirstService Residential
03.2023 - 08.2024
Night Auditor
TownePlace Suites Marriot Hotel
10.2020 - Current
Customer Service Representative
XFINITY Store by Comcast
09.2017 - 10.2020
Associate in Arts (AA) - Elementary Education
Minnesota State University-Moorhead
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