DIANA DUGGER
Fergus Falls
Summary
Driven Bar Manager experienced in all aspects of bar operations. Achieved improvements in service delivery and customer satisfaction through effective team management, inventory control, and strategic promotional initiatives. Committed to fostering a high-performing environment that enhances customer experiences and drives profitability.
Overview
3
3
years of post-secondary education
19
19
years of professional experience
Work History
Bar Manager
Pine Ridge Golf Club
Motley
07.2020 - Current
- Managed daily operations of bar and beverage service.
- Trained and supervised staff on service standards and safety protocols.
- Developed seasonal drink menus to enhance customer experience.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Maintained inventory levels and ordered supplies as needed.
- Ensured compliance with health regulations and licensing requirements.
- Handled customer inquiries and resolved service issues promptly.
- Coordinated special events and catering services for golf club functions.
- Built strong relationships with vendors for quality product sourcing.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ordered alcoholic beverages and bar supplies to ensure stock availability.
- Maintained detailed inventory of bar supplies and ensured work areas were stocked.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Reorganized bar stations to streamline service flow.
- Created signature beverages to increase revenue and patron loyalty.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Planned and coordinated special events to boost customer numbers and profits.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
Marketing Production Coordinator
Grand Casino Mille Lacs
08.2019 - 07.2020
- Directed advertising initiatives across all departments and five food venues, enhancing brand visibility
- Oversaw job distribution for three graphic designers, optimizing workload balance
- Coordinated advertising requests through production process to ensure timely delivery
Promotions Coordinator
Shooting Star Casino
07.2012 - 07.2019
- Directed team activities day to day functions of promotions department
- Implement every aspect of promotions from setup to actual drawing
- Managed daily activities of promotions representatives and greeters
- Updated promotional rules for clarity and compliance
- Executed uploads of marketing campaigns and player offers for loyalty program
- Revised and maintained promotional rules to ensure compliance and clarity for all stakeholders
- Assess marketing copy and compare with rules, proforma, and Entertainment Guide
- Program MGT kiosk for all drawings and promotions
Casino Host Lead
Shooting Star Casino
10.2008 - 07.2012
- Supervised 17 casino hosts to deliver exceptional customer service to Elite players
- Collaborated with Elite customers to identify needs and enhance overall service experience
- Created team communications and agendas for host meetings to improve information sharing
Casino Host
Shooting Star Casino
07.2007 - 10.2008
- Managed VIP guest relations, ensuring their needs were met promptly.
- Engaged individual elite players by issuing comps, coordinating hotel reservations, and distributing concert tickets to enhance player experience
- Welcomed guests and provided personalized service to enhance their experience.
- Coordinated special events and promotions to engage casino patrons effectively.
- Handled diverse office responsibilities
Education
DIPLOMA - Radio and Television Broadcasting
NORTHLAND COMMUNITY AND TECHNICAL COLLEGE
Thief River Falls, MN 07.1987 - 05.1990
DIPLOMA - Sales, Merchandising and Marketing
M-STATE DETROIT LAKES
Detroit Lakes, MN 05.1986 - 05.1986
Skills
- Customer relationship management
- Customer engagement strategies
- Menu design techniques
- Marketing plan development
- Staff training initiatives
- Microsoft Office
- Verbal and written communication
- Team Player
Timeline
Bar Manager
Pine Ridge Golf Club
07.2020 - Current
Marketing Production Coordinator
Grand Casino Mille Lacs
08.2019 - 07.2020
Promotions Coordinator
Shooting Star Casino
07.2012 - 07.2019
Casino Host Lead
Shooting Star Casino
10.2008 - 07.2012
Casino Host
Shooting Star Casino
07.2007 - 10.2008
DIPLOMA - Radio and Television Broadcasting
NORTHLAND COMMUNITY AND TECHNICAL COLLEGE
07.1987 - 05.1990
DIPLOMA - Sales, Merchandising and Marketing
M-STATE DETROIT LAKES
05.1986 - 05.1986