Diana Hunter
Eveleth
Summary
Developed exceptional communication and organizational skills in fast-paced promotional environment, looking to transition into new field. Skilled in event planning and customer engagement, with strong ability to manage multiple tasks and priorities. Seeking to leverage transferrable skills to make meaningful impact in new career path.
Overview
4
4
years of professional experience
Work History
Events and Promotions Representative
Fortune Bay Resort Casino
Tower, MN
06.2025 - Current
- Collaborated with team members to ensure seamless execution of promotions and events.
- Monitored inventory levels for promotional materials, ensuring availability for events.
- Participated in meetings and documented key discussions, decisions, and action items to support effective communication and follow-up.
- Maintained and updated the calendar with upcoming events accurately.
- Ensured the confidentiality and protection of guest information in accordance with privacy policies and data security standards.
- Entered data accurately into the designated system, ensuring integrity and reliability of records.
- Greeted customers warmly and pleasantly answered inquiries.
- Promptly and efficiently executed assigned tasks, consistently meeting expectations and supporting organizational objectives.
- Stayed informed on upcoming events and promotions.
- Accurately prepared cash vouchers, ensuring compliance with record-keeping standards.
- Fostered positive and professional relationships with guests and colleagues across multiple departments to promote a collaborative and welcoming environment.
- Conducted casino promotional drawings, ensuring fair execution, accurate record-keeping, and compliance with company standards.
Beverage Server
Fortune Bay Resort Casino
Tower, MN
04.2025 - 06.2025
- Completed detailed incident reports to accurately document events and support compliance with organizational policies and procedures.
- Provided prompt and attentive beverage service to enhance guest experiences.
- Handled guest inquiries and resolved complaints to maintain customer satisfaction levels.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Contributed to team success through active communication and collaboration with colleagues across all departments.
Bartender
Veterans of Foreign Wars
Cook, MN
05.2024 - 08.2024
- Mixed and served beverages in fast-paced environment, ensuring high customer satisfaction.
- Maintained cleanliness and organization of bar area, complying with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift and preparing cash drawers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Waitress/Bartender
Melgeorge's Elephant Lake Lodge and Resort
Orr, MN
07.2023 - 07.2024
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate meal preparation and presentation.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling protocols.
- Adapted quickly to changing demands during peak hours, demonstrating flexibility and resilience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured compliance with alcohol service regulations, prioritizing guest safety and legal standards.
- Performed comprehensive beer and alcohol inventory to verify stock levels, ensure accuracy, and support effective inventory management.
- Replenished beverage inventory to maintain adequate stock levels and ensure product availability.
Waitress
T Pattenn Cafe
Orr, MN
05.2023 - 10.2023
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Adapted quickly to changing priorities during busy shifts.
- Handled customer inquiries and resolved issues efficiently.
- Recommended menu items based on customer preferences and dietary needs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Handled incoming phone calls for food orders and responding to customer inquiries in a courteous and efficient manner
Veterinary Assistant
Total Veterinary Care
Buford, GA
07.2022 - 02.2023
- Assisted veterinarians during examinations and procedures to ensure animal welfare and safety.
- Provided compassionate care to animals, enhancing their comfort during visits and treatments.
- Maintained cleanliness and sanitation of clinic facilities, promoting a safe environment for pets and staff.
- Scanned patient records and securely uploaded them into the records management system.
- Documented detailed daily notes for each patient in accordance with clinical record-keeping standards.
- Educated pet owners on proper care routines and preventive health measures for their animals.
- Monitored animal behavior and vital signs, reporting changes to veterinary staff promptly.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Collaborated with team members to streamline clinic workflows, improving overall service delivery.
- Handled administrative tasks, including scheduling appointments and managing patient records efficiently.
- Collected patient biopsies and blood samples for laboratory analysis.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Maintained strict confidentiality of client information in compliance with privacy and data protection standards.
Education
High School Diploma -
Northwoods Highschool
Cook, MNSkills
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking
- Excellent communication and telephone ettiquet
- Organizational skills
- Active listening
- Interpersonal skills
- Scheduling
- Adaptability
- Record-keeping
- Reception duties
- Receptive to constructive criticism
Timeline
Events and Promotions Representative
Fortune Bay Resort Casino
06.2025 - Current
Beverage Server
Fortune Bay Resort Casino
04.2025 - 06.2025
Bartender
Veterans of Foreign Wars
05.2024 - 08.2024
Waitress/Bartender
Melgeorge's Elephant Lake Lodge and Resort
07.2023 - 07.2024
Waitress
T Pattenn Cafe
05.2023 - 10.2023
Veterinary Assistant
Total Veterinary Care
07.2022 - 02.2023
High School Diploma -
Northwoods Highschool