Diana Phalavong
Shakopee,Minnesota
Summary
Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Shopper (Full-time)
Sams Club
Shakopee, MN
06.2025 - Current
- Facilitated communication with members to troubleshoot and resolve order discrepancies effectively.
- Maintained cleanliness and organization of work area during slow pick walk periods or upon early completion of tasks.
- Executed lifting of 50 to 100 lbs for member orders with precision.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for members
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Organized and staged member orders by efficiently packing them into boxes and L-carts.
- Ensured accurate and timely loading of members' items into vehicles, coordinating with app check-in procedures.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Collaborated with various departments to provide support during periods of reduced pick walk demand.
Liquor Cashier (Full Time)
Sam's Club
Shakopee, MN
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Processed customer transactions efficiently, ensuring accurate cash handling and payment processing.
- Maintained clean and organized checkout area to enhance customer experience and operational flow.
- Assisted in training new cashiers on register operations and customer service standards.
- Resolved customer inquiries and concerns
- Monitored inventory and created a list for merchandise to drop pallets
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized items
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted customers with returns, refunds and resolving transaction issues.
Pre-Loader/Small Package (Working Part-Time)
UPS
Shakopee, MN
02.2023 - Current
- Load packages from the belt to their specific trucks
- Performed physical tasks involving lifting and loading packages ranging from 50 to 100 lbs. onto delivery vehicles.
- Organized the packages by numbers in order from 1000 to 8000 in the trucks
- Double checking packages before loading them into vehicle
- If package is leaking notify a team lead right away
- Splitting the packages in the beginning of the line on the belt from north to south for the pre-loaders
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Followed all safety and security protocols to minimize risk of injury.
- Prepared shipments for delivery by accurately labeling items and securely packaging goods according to company guidelines.
- Verified quantity and description of materials received by checking merchandise against packing list.
Manager/Shift lead/sales associate
Cinnabon
Olympia, WA
05.2021 - 12.2022
- Resolved customer inquiries and issues efficiently, ensuring a positive service experience.
- Implemented systematic cleaning protocols to ensure store cleanliness and compliance with health standards.
- Mastered POS system operations, ensuring seamless transaction processing.
- Managed cash register functions to ensure accurate processing of sales transactions, discounts, refunds, and gift card transactions.
- Oversaw hiring, interviewing, and training processes for Cinnabon staff.
- Managed equipment upkeep and procurement of necessary parts to maintain store functionality.
- Arranged and maintained merchandise displays to enhance customer accessibility and store efficiency.
- Conducted weekly evaluations of inventory levels to ensure optimal stock availability.
- Coordinated and organized weekly employee schedules to align with operational needs.
- Monitored and verified cash register totals daily to maintain accurate financial records.
- Managed logistics for delivery runs to secure essential items for store operations when Friday shipments were incomplete.
- Created and maintained a comprehensive pace sheet to track cinnamon roll production needs, ensuring timely start and stop times for daily operations.
- Managed end-of-day procedures to facilitate seamless transitions for daily operations.
Sales associate/ seamstress
Noy’s Designer
Olympia, WA
08.2020 - 12.2022
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Managed cash register operations and employed Square app to streamline payment transactions.
- Applied sewing skills to create and modify clothing items, ensuring proper fit and finish.
- Managed inventory levels by restocking items to ensure product availability.
- Maintained store cleanliness by performing thorough cleaning tasks, such as washing glass doors and mopping floors, to enhance customer experience.
- Executed precise measurement techniques for clients seeking alterations or new clothing items.
Education
High School Graduate -
Capital High School
Olympia, WA06-2021
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Relationship building
- Online order processing
- Upbeat and outgoing attitude
- Heavy lifting
- Verifying order accuracy
- Accurate money handling
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Reliability
- Professional demeanor
Certification
High School Diploma
Timeline
Personal Shopper (Full-time)
Sams Club
06.2025 - Current
Liquor Cashier (Full Time)
Sam's Club
06.2023 - Current
Pre-Loader/Small Package (Working Part-Time)
UPS
02.2023 - Current
Manager/Shift lead/sales associate
Cinnabon
05.2021 - 12.2022
Sales associate/ seamstress
Noy’s Designer
08.2020 - 12.2022
High School Graduate -
Capital High School