Diego Venegas
Long Prairie
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Consumer Lender/Personal Banker
Minnesota National Bank
Long Prairie
01.2025 - Current
- Evaluated loan applications for consumer creditworthiness and compliance.
- Assisted customers in understanding loan products and services offered.
- Collaborated with team members to streamline lending processes and improve efficiency.
- Monitored delinquencies, helped resolve late payments, and provided guidance when needed.
- Cultivated relationships with customers throughout the entire loan process from application to closing.
Lead Personal Banker
Minnesota National Bank
Long Prairie
05.2023 - 12.2024
- Led personal banking team in delivering exceptional customer service experiences.
- Developed and maintained strong client relationships through proactive communication.
- Trained and mentored junior bankers on banking procedures and compliance standards.
- Evaluated client needs to recommend appropriate financial solutions and services.
- Resolved complex customer issues through effective problem-solving techniques.
- Advised customers on bank products, services and financial planning options.
- Ensured compliance with applicable federal regulations regarding consumer protection laws.
Personal Banker/Head Teller
Minnesota National Bank
Long Prairie
05.2021 - 04.2023
- Assisted clients with personal banking inquiries and product recommendations.
- Managed customer accounts, ensuring accuracy and compliance with regulations.
- Facilitated transactions, including deposits, withdrawals, and transfers efficiently.
- Collaborated with team members to streamline operational processes and improve service.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
Personal Banker
Minnesota National Bank
Long Prairie
06.2018 - 04.2021
- Assisted and advised customers on using online and mobile banking systems.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Followed operational standards, promoting security, risk management and compliance.
- Obtained credit records from various reporting agencies to open new accounts.
- Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
Teller
Minnesota National Bank
Long Prairie
01.2016 - 06.2018
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
Education
High School Diploma -
Long Prairie-Grey Secondary School
Long Prairie, MN05.2017
Skills
- Relationship Building
- Customer Service
- Transaction Processing
- Attention to Detail
- Verbal and Written Communication
- Interpersonal Skills
- Positive Attitude
- Spanish Fluency
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Consumer Lender/Personal Banker
Minnesota National Bank
01.2025 - Current
Lead Personal Banker
Minnesota National Bank
05.2023 - 12.2024
Personal Banker/Head Teller
Minnesota National Bank
05.2021 - 04.2023
Personal Banker
Minnesota National Bank
06.2018 - 04.2021
Teller
Minnesota National Bank
01.2016 - 06.2018
High School Diploma -
Long Prairie-Grey Secondary School