Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Dillon Nieman

Detroit Lakes,MN

Summary

Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency.

Overview

4
4
years of professional experience

Work History

Retail Store Manager

Prime Communications AT&T
01.2025 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Retail Sales Consultant

Prime Communications AT&T
01.2025 - 01.2025
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.

Team Leader

Target
08.2021 - 01.2025
  • Promoted to Team Lead after 6 months have been in the same role until present.
  • Help lead the team day to day accomplishing the current and future tasks.
  • Help guests find any product that they might need or want while sharing information with them that they might need to help make their decision easier.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Line Worker

Polaris
02.2021 - 08.2021
  • Worked in a fast paced environment where the line is constantly moving as well as the deadline to finish the task.
  • Learned and worked new jobs daily with consistently less than 30 minutes to learn it.

Education

AA - Liberal Arts

Northland
Thief River Falls, MN
12.2020

Skills

  • Attention to detail
  • Active Listening
  • Flexibility
  • Conflict Resolution
  • Customer service
  • Strong multi-tasking
  • Problem-solving
  • Retail operations

Awards

Graduated High School as a member of the NHS.

Timeline

Retail Store Manager

Prime Communications AT&T
01.2025 - Current

Retail Sales Consultant

Prime Communications AT&T
01.2025 - 01.2025

Team Leader

Target
08.2021 - 01.2025

Line Worker

Polaris
02.2021 - 08.2021

AA - Liberal Arts

Northland

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Dillon Nieman