Dina Shea
Alexandria
Summary
Customer Service and Hospitality Specialist with over 20 years of industry experience in retail and hotel/lodging environments. My goal is to use this expertise to transition out of retail and learn a new field.
Overview
24
24
years of professional experience
Work History
Cake Decorator
Walmart Supercenter
12.2020 - Current
- Created attractive displays for cakes and placed on department front counter in an effort to market our capabilities.
- Adapted quickly to changing requests from customers regarding design modifications or additions
- Exhibited excellent customer service by taking detailed orders and providing guidance on design options.
- Monitored inventory levels of supplies used for cake decorating needs and ordered new materials as needed.
Team Lead Customer Service
Walmart Supercenter
03.2020 - 12.2020
- Provided guidance and mentoring to junior staff members on professional growth opportunities.
- Managed daily workflow of customer inquiries and requests by delegating tasks appropriately among team members.
- Trained new employees in customer service processes and best practices.
- Provided exceptional customer service and support to customers, resolving escalated issues quickly and efficiently.
Customer Service Supervisor
Walmart Supercenter
07.2013 - 03.2020
- Trained customer service representatives on customer service standards, policies, and procedures.
- Conducted regular one-on-one meetings with team members to review progress and provide constructive feedback.
- Resolved escalated customer issues with patience and understanding.
Cashier
Walmart Supercenter
01.2009 - 07.2013
- Provided efficient and courteous service to customers.
- Helped restock shelves when necessary to maintain an organized display area.
- Built and maintained positive working relationships with co-workers.
- Maintained inventory and store visual presentation to meet customer needs.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Reservations Agent
Arrowwood Resort and Conference Center
03.2012 - 04.2012
- Processed payment transactions accurately and efficiently.
- Provided accurate information about rooms, rates, amenities and other services to assist customers with their decisions.
- Accurately inputted reservation details into the computer system for efficient tracking of bookings.
Housekeeping and Laundry Attendant
Arrowwood Resort and Conference Center
06.2001 - 04.2012
- Exhibited superior customer service skills when interacting with guests and responding to inquiries.
- Operated laundry machines according to manufacturer's instructions, sorting items by color prior to washing.
- Ensured compliance with safety regulations and standards by performing regular maintenance checks on all equipment used in the housekeeping department.
- Demonstrated excellent organizational skills by stocking linen closets with clean linens and maintaining an orderly work environment.
Instructor's Assistant
Alexandria Technical and Community College
06.2004 - 05.2005
- Assisted instructors with grading assignments and tests, requiring attention to detail and accuracy.
- Performed clerical tasks such as photocopying documents or entering data into computer systems accurately.
- Prepared instructional materials such as handouts, activities and visual aids for classes.
Office Assistant - Discovery Middle School
Alexandria Technical and Community College
08.2003 - 05.2005
- Supported staff by performing data entry and completing administrative duties.
- Sorted through incoming mail and packages to distribute to correct personnel.
- Organized and maintained filing systems to ensure efficient document retrieval.
Education
A.A.S - Interior Design
Alexandria Technical and Community College
05.2005
Bachelor of Arts (B.A.) - Psychology
Saint Cloud State University
Saint Cloud, MN05.2000
Skills
- Problem Solving
- Active listening
- Suggestive Selling
- Creativity
- Mac OS
- Flexibility
- Visual Merchandising
- Organization
- Microsoft Office
- Social Media
Awards
Dean's List
Timeline
Cake Decorator
Walmart Supercenter
12.2020 - Current
Team Lead Customer Service
Walmart Supercenter
03.2020 - 12.2020
Customer Service Supervisor
Walmart Supercenter
07.2013 - 03.2020
Reservations Agent
Arrowwood Resort and Conference Center
03.2012 - 04.2012
Cashier
Walmart Supercenter
01.2009 - 07.2013
Instructor's Assistant
Alexandria Technical and Community College
06.2004 - 05.2005
Office Assistant - Discovery Middle School
Alexandria Technical and Community College
08.2003 - 05.2005
Housekeeping and Laundry Attendant
Arrowwood Resort and Conference Center
06.2001 - 04.2012
A.A.S - Interior Design
Alexandria Technical and Community College
Bachelor of Arts (B.A.) - Psychology
Saint Cloud State University
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