Dixie Hunt
Middle River
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
2009
2009
years of post-secondary education
Work History
Customer Service Representative
Digi-Key
Thief River Falls
09.2024 - 06.2025
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
Sales Representative
Digi-Key
Thief River Falls
01.2019 - 09.2024
- Coordinated with other departments to ensure timely delivery of orders.
- Developed and maintained relationships with key clients to ensure repeat business.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Identified opportunities for cross-selling additional products and services.
- Provided technical support for customers using the company's products or services.
- identifying root issues and customer concerns, educating customers on DigiKey's self service options.
- Taking inbound and making outbound calls, web chats & emails to follow up on customer inquiries.
Customer Service Representative
Digi-Key
Thief River Falls
05.2013 - 10.2018
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Northern Nash High School
Rocky Mount, NCSkills
- Customer service
- Technical support
- Sales strategies
- Order tracking
- Upselling techniques
- Complaint resolution
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Data entry
- Conflict resolution
- Microsoft outlook
- Live chat support
- Order fulfillment
- Typing proficiency
- Computer proficiency
- Active listening
References
References available upon request.
Timeline
Customer Service Representative
Digi-Key
09.2024 - 06.2025
Sales Representative
Digi-Key
01.2019 - 09.2024
Customer Service Representative
Digi-Key
05.2013 - 10.2018
Northern Nash High School