Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Ra'Chauna Randle

Crystal

Summary

Dynamic customer service professional with a proven track record at AutoZone, excelling in problem resolution and relationship building. Skilled in managing inventory and enhancing customer satisfaction through effective communication and technical support. Proficient in Microsoft Excel, consistently delivering exceptional service and driving sales engagement.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

AutoZone
10.2014 - 11.2016
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Assisted customers in selecting appropriate automotive parts and accessories based on needs.
  • Managed inventory levels, ensuring accurate stock counts and timely replenishment of products.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Electronics Specialist

Walmart
02.2011 - 09.2014
  • Utilized point-of-sale systems to manage transactions and resolve payment discrepancies swiftly.
  • Achieved customer satisfaction, addressing and resolving all concerns in a timely manner.
  • Provided customers with information regarding product benefits and features.
  • Assisted customers with product selection and troubleshooting, enhancing overall shopping experience.
  • Maintained inventory accuracy through regular audits and effective stock management practices.
  • Conducted product demonstrations, showcasing features and benefits to drive sales engagement.

Education

No Degree - Music Production Bachelor's

Full Sail University
Las Vegas, NV
08-2013

GED -

Desert Rose Adult School
Las Vegas, NV
05-2005

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Product knowledge
  • Order processing
  • Microsoft PowerPoint
  • De-escalation techniques
  • Technical support
  • Sales expertise

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Full Professional

Timeline

Customer Service Representative

AutoZone
10.2014 - 11.2016

Electronics Specialist

Walmart
02.2011 - 09.2014

No Degree - Music Production Bachelor's

Full Sail University

GED -

Desert Rose Adult School
Ra'Chauna Randle