Dorinda Houglum
Kenyon,MN
Summary
Organized professional offering 19 years of diverse experience in automotive finance and customer service. Well-versed in effective communication and relationship building. Proven history of successfully engaging with customers and financial institutions. Technologically adept with passion for innovation and creative business solutions.
Overview
19
19
years of professional experience
Work History
Finance Manager
Rochester Motor Cars
09.2022 - Current
- Reviewed 60 - 75 clients credit and deal structures monthly; qualified and approved applications for automotive finance; sold and administrated ancillary products to facilitate dealership profit.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team's goals.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
Finance Director
Zumbrota Ford
02.2021 - 08.2022
- Increased department profits by 60% over last year.
- Increased department per car average by over 20%.
- Set clear departmental objectives and developed effective strategies to achieve targeted goals.
- Worked closely with office staff to implement processes to improve overall speed and organization.
- Supervised personnel and motivated to maintain customer service and performance standards.
Business Manager
Zumbrota Ford Inc.
07.2018 - 08.2022
- Structured deals and negotiated with financial institutions to get deals financed and funded with a specialty in the sub-prime market
- Planned, organized, executed and supervised the set up of a finance department in a brand new Chrysler Dodge Jeep Ram store under the Zumbrota name
- Closed sales contracts, cross sold insurance products and ensured compliance with State laws
- Taught managers and salespeople in sales techniques and proper paperwork organization
- Proficient use of auto dealer software such as Autosoft, Credit Acceptance, eLeads and VinSolutions
Business Manager /Internet Sales Manager
Burnsville Toyota
08.2005 - 06.2018
- Reviewed and analyzed client credit; qualified and approved applications for auto finance, closed sales contracts, cross sold insurance products, ensured compliance with state laws
- Performed administrative functions such as handling phones, filing, faxing, copying and data entry
- Acquired new customers through improved conversion techniques such as email follow-up messages
- As Internet Sales Manger, I maintained the dealer website, promoted the dealership online, managed the export of inventory to various digital marketplaces, and directed a team of 5-6 salespeople
Education
ADG Training
Minneapolis, MNEthical Automotive Practices
Eagan, MNSkills
- Time management
- Customer Service
- Written and Verbal Communication
- Self Motivation
- Problem Solving
- Teamwork
Accomplishments
- Featured in F&I and Showroom Magazine
- Consistent Increase in Profit per Vehicle Year over Year
- A Top 30 F&I Manager with ADG
- A Top F&I Manager with AutoSolutions
- Appeared in a Viral Commercial Featured on the John Oliver Show.
Timeline
Finance Manager
Rochester Motor Cars
09.2022 - Current
Finance Director
Zumbrota Ford
02.2021 - 08.2022
Business Manager
Zumbrota Ford Inc.
07.2018 - 08.2022
Business Manager /Internet Sales Manager
Burnsville Toyota
08.2005 - 06.2018
ADG Training
Ethical Automotive Practices
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