Douglas R. Stewart
Saint Paul
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
10
10
years of professional experience
Work History
Waiver Case Manager
Accord
02.2025 - Current
- Developing a community support plan (goals) for each of our individuals. (Typical caseload is 40-45 individuals)
- Assisting the individual to access services, develop service agreements and documentation through case notes
- Informing the person or legal guardian of service options that are a fit for their needs
- Meeting one-on-one with each individual at least twice a year to evaluate progress and to adjust the individual's needs as needed.
- Help Identification of potential providers that will guide each individual towards those goals.
- Evaluation and monitoring of the services identified in the plan.
- Making sure to follow the case management rule 185.
- Complying with MN Health Care Programs in relation to the delivery of waiver services (such as CADI, BI, EW, DD) including having MnChoices assessments completed with individual plans in place and using state systems as required.
Customer Support Specialist
Paper Roll Products
03.2024 - 11.2024
- Front facing customer service and support
- Order processing and payments including online operations
- Invoice and billing support
- Tracked shipments working with outside vendors
Temporary Assignments
Kelly Services
01.2023 - 11.2023
- Customer Account Specialist - H.M. Cragg
- Processed invoices, Provided administrative support to the team.
- Provider Coordinator - Allina Health, Shoreview and Hastings MN
- Front line role focused on customer interaction, scheduled new appointments, rescheduled and canceled existing appointments. Scanned and uploaded documents into the patient management system. Answered incoming calls and routed them as needed. Supported clinic operation through other duties as needed
- Receptionist/Urgent Care- Allina Health, Woodbury MN
- Front facing customer interaction role. Checked patients in, created new patient charts for when they were not existing Allina patients. Triaged patients as needed. Prepared charts for nurses.
Customer Portal Service Representative
Tennant Company, Eden Prairie MN
05.2022 - 12.2022
- Process and respond to up to 500 e-mails daily received through a portal from a major retail customer.
- Work closely with technicians in relation to logistics.
- Provide superior customer service through order cancellations
- Process quotes and documentation per customer request, and make adjustments and revisions as needed.
- Problem solve to address customer issues while complying with company protocol and standards.
Medical Case Manager
African American Aids Task Force
06.2021 - 02.2022
- Initial assessment of service needs.
- Development of individualized care plan.
- Coordination of services to implement the plan.
- Monitor the client to assess the efficacy of the plan.
- Re-evaluate the plan every six months
- Assist eligible clients to obtain access to public and private programs.
Cellular Upgrade Transition Team Boston Scientific
Office Team, Saint Paul, MN
09.2020 - 03.2021
- Helped launch new service project.
- Assisted with project material development.
- Customer focused role- Answered and assisted up to 80 customer calls per day
- Supported training new team members.
- Helping customers navigate the upgrade process.
- Interviewing and onboarding of new team members
- Key orders in SAP
Customer Service Specialist III, H.B. Fuller
HB Fuller, Saint Paul, MN
03.2016 - 02.2020
- Lead customer contact providing detailed support, commencing with requests continuing through fulfillment to ensure customer satisfaction.
- Ensure orders are entered and shipped on time with a 99.5% accuracy.
- Mentor other Customer Service Representatives to elevate the skill level of the entire group.
- Building and maintaining lasting relationships with customers through knowledgeable communication and proactive calls to ensure maximum revenue retention.
- Improve service through continually meeting and interacting with our customers and other internal departments to maintain your knowledge of products, programs, customer’s needs, new products, product availability and the production plans.
Education
Bachelor of Human Services -
Metropolitan State University
Saint Paul, MN12.2015
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Conflict resolution
- Decision-making
- Client advocacy
Timeline
Waiver Case Manager
Accord
02.2025 - Current
Customer Support Specialist
Paper Roll Products
03.2024 - 11.2024
Temporary Assignments
Kelly Services
01.2023 - 11.2023
Customer Portal Service Representative
Tennant Company, Eden Prairie MN
05.2022 - 12.2022
Medical Case Manager
African American Aids Task Force
06.2021 - 02.2022
Cellular Upgrade Transition Team Boston Scientific
Office Team, Saint Paul, MN
09.2020 - 03.2021
Customer Service Specialist III, H.B. Fuller
HB Fuller, Saint Paul, MN
03.2016 - 02.2020
Bachelor of Human Services -
Metropolitan State University
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