Douglas Wresh
New Brighton
Summary
Diligent Team Leader with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
14
14
years of professional experience
Work History
General Manager
Rice Restaurant
Little Canada, MN
04.2017 - Current
- Directed daily operations to enhance customer satisfaction and service quality.
- Implemented training programs to develop staff skills and improve team performance.
- Analyzed sales data to identify trends and optimize menu offerings for profitability.
- Established budget controls, leading to improved cost management and resource allocation.
- Fostered a positive workplace culture through effective communication and conflict resolution strategies.
- Streamlined inventory management processes, reducing waste and ensuring product availability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
Debt Collector
I.C. System
Shoreview, MN
01.2012 - 02.2014
- Managed collection efforts for overdue accounts, ensuring compliance with regulations and company policies.
- Developed and maintained positive relationships with clients to facilitate payment arrangements.
- Utilized proprietary software to track account status and document interactions effectively.
- Conducted skip tracing to locate debtors, improving collection success rates significantly.
Education
High School Diploma -
Mounds View High School
Arden Hills, MNSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Staff management
- Customer relations
- Inventory control
- Employee scheduling
- Labor cost controls
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Timeline
General Manager
Rice Restaurant
04.2017 - Current
Debt Collector
I.C. System
01.2012 - 02.2014
High School Diploma -
Mounds View High School