Dundee Peterson
Hopkins
Summary
Dynamic Retail Manager with a proven track record at Menards, excelling in store growth planning and strategic selling. Adept at training teams and enhancing customer relationships, I effectively resolved complaints and implemented merchandising strategies that drove sales. Committed to fostering a positive shopping experience while ensuring operational excellence.
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
6
6
years of professional experience
Work History
Retail Manager
Menards
09.2022 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Answered questions about store policies and addressed customer concerns.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Sales Associate
Prime Communications LLC
01.2020 - 09.2022
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
Education
Thomas Jefferson High School
Bloomington, MNSkills
- Store growth planning
- Merchandising strategy
- Business reporting
- Strategic selling
- Staff recruitment
- Promotions coordination
- Store operations
- Cash management
- Complaint resolution
- Team Training
Accomplishments
- Supervised team of 80 staff members.
Service Hero Award
I was given an award for Excellent customer Service
Languages
English
Native or Bilingual
Timeline
Retail Manager
Menards
09.2022 - Current
Sales Associate
Prime Communications LLC
01.2020 - 09.2022
Thomas Jefferson High School
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