Hi, I’m
Dustin Carroll
Minneapolis,MN
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Summary
Proven leader and efficient problem-solver ,Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. excelled at Walmart by enhancing team performance and customer satisfaction through expert coaching and innovative service strategies. Skilled in inventory management and workforce planning, boosted productivity and team motivation, achieving significant improvements in employee engagement and operational efficiency. Consistently achieving significant improvements in productivity and employee motivation.
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
Work History
Family Dollar
CSR
10.2024 - Current
Job overview
- Answered 10-30 customer telephone calls a day promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
Walmart
Team Leader Manager
03.2018 - 06.2024
Job overview
- Led employee relations through effective communication, coaching, training, and development. and managed a team of 28-36 employees
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Unloaded, sorted and stored incoming merchandise.
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Savers Thrift Store
Sorter
01.2014 - 02.2018
Job overview
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Stacked items according to weights, sizes, types, and picking priorities.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Used hand-held scanners to sort items into specific categories.
- Utilized sorting systems to sort items fast and accurately.
- Followed company policies and procedures to produce consistent work results.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Inspected items for damage or defects before sorting as part of quality control process.
- Operated pallet jacks to move large and heavy items for sorting.
- Followed safety protocols while handling hazardous materials.
- Trained other workers in inspection and testing procedures.
- Assisted truck driver in transferring donations between vehicle and building.
- Sorted and placed donations in appropriate containers.
- Greeted and provided friendly service to donors and assisted in transferring items to facility.
- Transferred donated goods from donor's vehicle and regularly lifted up to 75+ pounds.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
IDTSaint Paul, MN
High School Diploma
09.2007
Skills
- Workload management
- Workforce planning
- Employee scheduling
- Performance coaching
- Staff development
- Team leadership
- Customer service
- Negotiation
- Verbal and written communication
- Inventory management
- Clear communication
- Cross-functional teamwork
- Employee onboarding
Timeline
CSR
Family Dollar
10.2024 - Current
Team Leader Manager
Walmart
03.2018 - 06.2024
Sorter
Savers Thrift Store
01.2014 - 02.2018
IDT
High School Diploma
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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