Dylan Clark
Cloquet,MN
Summary
Seven years of retail experience and two years of general management experience. Focused on making sure the customer is always satisfied with their experience. Great with people, the team, and management. Completing tasks in a timely manor but not suffering in quality. Providing accurate data in reports. Focused on making sure the team is properly trained and questions are always answered. Positive leader when driving sales and assisting the team.
Overview
7
7
years of professional experience
Work History
Sales Lead
HOM Furniture
09.2020 - 05.2024
- Enhanced client relationships through consistent communication and personalized solutions.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Trained, coached, and mentored new sales associates for maximum performance.
General Manager
Furniture Express
06.2017 - 07.2021
- Developed and wrote business procedures and policies.
- Managed the team, including hiring, firing, and discipline of employees.
- Ran PNL reports, daily/hourly traffic, sales, conversion, and margin reports that turned into weekly, monthly, quarterly, and yearly reports.
- Handled the sales floor and the team working with me.
- Handled selling and delivering of items.
- Put all orders in with manufacturers and worked with logistics.
- Ran the marketing department providing info and offers via social media platforms, television, person to person, and other platforms.
- Ran business to business accounts.
- Directly dropped business debt from $750,000 to $350,000 within 2 years.
Education
Associate of Science - Law Enforcement
Fond Du Lac College
Cloquet, MN05.2024
Associate of Arts - Generals
Fond Du Lac Tribal And Community College
Cloquet, MN12.2023
High School Diploma -
Cloquet Senior
Cloquet, MN06.2018
Skills
- Sales Tracking
- Team Leadership
- Decision Making
- Verbal and Written Communication
- Customer Service Management
- Sales Promotion
- Cost Reduction
- Direct Sales
- Data Analysis
- Sales Coaching
- Multitasking and Prioritization
- Report Writing
Accomplishments
-Brought Furniture Expresses debt down from $750,000 to $350,000 in two years.
-Hit Gold Level in sales for $900,000 sold in one year
-Made President's List both semesters of my AS degree and maintained a 4.0GPA during that degree.
Timeline
Sales Lead
HOM Furniture
09.2020 - 05.2024
General Manager
Furniture Express
06.2017 - 07.2021
Associate of Science - Law Enforcement
Fond Du Lac College
Associate of Arts - Generals
Fond Du Lac Tribal And Community College
High School Diploma -
Cloquet Senior
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