Dylan Firsching
MINNEAPOLIS
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
10
10
years of professional experience
2019
2019
years of post-secondary education
Work History
Restaurant Manager
Puttshack
MINNEAPOLIS
08.2025 - 12.2025
- Oversaw daily restaurant operations to ensure a smooth guest experience.
- Managed staff scheduling to maintain optimal service levels during peak hours.
- Trained new employees on company policies and customer service standards.
- Coordinated special events and promotional activities to enhance customer engagement.
- Monitored inventory levels to ensure adequate supplies for food and beverages.
- Conducted regular staff meetings to promote teamwork and communication among employees.
Food and Beverage Manager
Great Wolf Lodge
Bloomington
10.2024 - 08.2025
- Managed daily operations of food and beverage outlets for guest satisfaction.
- Trained staff on service standards and menu knowledge for enhanced performance.
- Coordinated inventory management to ensure adequate supply levels and freshness.
- Developed and maintained relationships with vendors for quality product sourcing.
- Oversaw compliance with health and safety regulations for food service areas.
- Scheduled staff shifts to meet operational needs while ensuring coverage.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
Restaurant Manager
Marriott
West Des Moines
05.2023 - 08.2024
- Oversaw daily restaurant operations to ensure a smooth guest experience.
- Managed staff scheduling to maintain optimal service levels during peak hours.
- Trained new employees on company policies and customer service standards.
- Coordinated special events and promotional activities to enhance customer engagement.
Bar Manager
Paddy’s Irish Pub
Ames
08.2019 - 05.2023
- Managed daily bar operations and ensured smooth service flow.
- Trained and mentored staff on drink preparation and customer service standards.
- Developed drink menus featuring seasonal ingredients and local flavors.
- Fostered a welcoming environment to enhance customer satisfaction and loyalty.
Server
Buffalo Wild Wings
Ames
10.2015 - 05.2023
- Delivered excellent customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently for multiple tables.
- Assisted in training new servers on menu items and service techniques.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Handled cash and processed transactions accurately at the register.
Education
Bachelor of Science - Marketing
Iowa State University
Ames, IA 01.2017 - 05.2021
Mason City High School
Mason City, IASkills
- Daily operations management
- Staff scheduling
- Inventory management
- Customer service training
- Event coordination
- Menu planning
- Vendor relationship management
- Conflict resolution
- Team collaboration
- Effective communication
Timeline
Restaurant Manager
Puttshack
08.2025 - 12.2025
Food and Beverage Manager
Great Wolf Lodge
10.2024 - 08.2025
Restaurant Manager
Marriott
05.2023 - 08.2024
Bar Manager
Paddy’s Irish Pub
08.2019 - 05.2023
Bachelor of Science - Marketing
Iowa State University
01.2017 - 05.2021
Server
Buffalo Wild Wings
10.2015 - 05.2023
Mason City High School