Dylan Hamm
Saint Paul
Summary
Hello,
My name is Dylan Hamm and I currently work for Carmax as a Sr. Customer Specialist. I started with the company on October 24th, 2017 and I have learned so much about the used car industry in my eight years with the company. My current roll includes helping manage team and daily business to exceed store goals. Verify, calculate and authenticate customer documents for financing. Manage daily business by making sure every customer is prepared for their appointment. I am also a subject matter expert in vehicle titles and making sure we have the proper transfer of ownership on all vehicles being sold and being purchased. I am excited to learn more about your company needs and wants for this position and help you exceed your goals for many years to come.
Overview
14
14
years of professional experience
Work History
Sr. Customer Specialist
Carmax
Maplewood
10.2017 - Current
- Review and authenticate customer documents including, pay stubs, insurance, residence.
- Key holder to store; act as manager on duty and verify associate documents.
- Lead sales team to accomplish company sales goals.
- Assisted customers with vehicle purchases and financing options.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed customer accounts and processed vehicle transactions efficiently.
- Subject matter expert on vehicle titles and proper transfer of ownership.
- Utilizing Salesforce and keeping notes on all customer interactions.
- Collaborated with other departments such as sales, marketing, and logistics on cross-functional projects.
- Developed solutions to complex customer problems, escalating as needed for resolution.
- Coached and trained junior staff members on customer service best practices and procedures.
- Collaborated with sales team to enhance customer experience and streamline processes.
Store Manager
E-puff
Inver Grove Heights
04.2013 - 10.2017
- Managed inventory levels and organized stockroom efficiently.
- Trained and developed staff to improve customer service skills.
- Implemented visual merchandising strategies to enhance product displays.
Team Member
Arby's
Eagan
11.2011 - 04.2013
Education
Henry Sibley High School
Mendoza Heights, MnSkills
- Document authentication
- Customer account management
- Salesforce utilization
- Vehicle transaction processing
- Title transfer expertise
- Customer relationship management
- Cross-department collaboration
- Visual merchandising
- Problem solving
- Effective communication
- Training and coaching
References
References available upon request.
Timeline
Sr. Customer Specialist
Carmax
10.2017 - Current
Store Manager
E-puff
04.2013 - 10.2017
Team Member
Arby's
11.2011 - 04.2013
Henry Sibley High School