Dyna Ann Bolinger
Hermantown,WI
Summary
Dyna is professional with a strong background in process optimization and team leadership. Proven ability to drive efficiency and deliver impactful results through effective collaboration and adaptability to changing needs. Skilled in process improvement, quality assurance, and project management. Known for her pet care standard knowledge, strategic thinking, and fostering productive team environment. Due to her customer service management roles she is also experienced with handling customer interactions and resolving issues promptly. She utilizes communication and empathy to build strong customer relationships with a track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Process Lead/Adoption Ambassador
Petsmart LLC
Duluth, MN
08.2025 - Current
- Streamlined daily operations by coordinating task assignments among team members.
- Monitored workflow efficiency, identifying areas for process improvements and enhancements.
- Managed teams effectively, fostering an environment of open communication and collaboration for better overall performance.
- Evaluated process performance metrics, identifying areas requiring improvement or optimization for increased efficiency.
- Led process improvements to enhance operational efficiency in inventory management
Guest Experience Lead/Adoption Ambassador
PetSmart LLC
Duluth, MN
03.2025 - 08.2025
- Delivered exceptional customer service to enhance overall guest satisfaction and loyalty.
- Assisted in training new staff on guest engagement techniques and product knowledge.
- Implemented feedback mechanisms to gather insights for continuous improvement of guest interactions.
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Promoted business' development by building and maintaining relationships with new customers.
Associate Lead With Keys
PetSmart LLC
Duluth, MN
02.2025 - 03.2025
- Assisted in training new associates on operational procedures and customer service standards.
- Supported leadership in resolving customer inquiries and complaints promptly and effectively.
- Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
- Collaborated with management to develop new procedures for increased productivity in pet care and customer engagement.
- Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
Guest Services Department Manager
McDonald's Corporation
Albert Lea, MN
08.2017 - 08.2022
- Trained and mentored team members on standard operating procedures and customer service excellence.
- Analyzed customer feedback to identify trends, initiating changes that improved service delivery.
- Mentored new managers in operational best practices, ensuring consistency across locations.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Kept accurate records to document customer service actions and discussions.
Education
Bachelor of Science - Biochemistry
University of Minnesota-Duluth
Duluth, MNSkills
- Leadership trained
- Customer focus
- Problem-solving
- Attention to detail
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Team collaboration
- Analytical thinking
Timeline
Process Lead/Adoption Ambassador
Petsmart LLC
08.2025 - Current
Guest Experience Lead/Adoption Ambassador
PetSmart LLC
03.2025 - 08.2025
Associate Lead With Keys
PetSmart LLC
02.2025 - 03.2025
Guest Services Department Manager
McDonald's Corporation
08.2017 - 08.2022
Bachelor of Science - Biochemistry
University of Minnesota-Duluth