VERONICA OVERMAN POUCHER
Saint Paul
Summary
Experienced supervisor with over nine years in recovery advocacy and client support. Strong background in program development, team leadership, and securing funding. Successfully obtained $200,000 in annual funding for recovery initiatives and implemented the RIPLE program to enhance treatment outcomes. Skilled in effective communication, crisis management, and developing intervention strategies. Eager to leverage transferable skills such as organizational expertise, interpersonal strengths, and problem-solving abilities in a new and dynamic field. Enthusiastic about applying this valuable experience to a Library Technician role at Century College, contributing to library services and supporting faculty librarians.
Overview
10
10
years of professional experience
Work History
Lead Recovery Advocate
Recovery Advocate
07.2021 - Current
- Lead and mentor recovery advocates, fostering culture of accountability, professionalism, and client-centered care
- Liaise with interdisciplinary teams to enhance program effectiveness and ensure alignment with organizational goals
- Coach new recovery advocates and cross-train clinical and support staff on advocate roles
- Develop and successfully execute programs
- Create and update recovery advocate and clinical support documents to reflect program needs
- Complete grant applications to support success of recovery initiatives
- Schedule and provide transportation for clients
- Supervise and record client behaviors, promoting individual accountability
- Ensure consistency and quality in client interactions
- Identify staff and department needs by conducting weekly check-ins
- Facilitate advocate monthly meetings and coordinate programs in collaboration with Program Supervisor
- Empower women to reclaim health, families, self-identity, and life direction
- Transcribe, verify, and administer medications - including narcotics - ensuring compliance
- Improve accuracy of documentation and medication management, leveraging Quick MAR and Procentive programs
- Showcased program updates by authoring Michaelene's ANEW monthly newsletter section, 'CEO Corner'
- Secured $200,000 per annum for 2 years with potential for program extension following award of grant that enabled realization of Plan of Safe Care for pregnant women and new mothers
- Helped create and implement RIPLE program and served on RIPLE and Bridging the Gap committees
Recovery Advocate
Recovery Advocate
10.2017 - 07.2021
- Supported individuals in recovery by fostering a safe, structured, and empowering environment.
- Partnered with counselors and case managers to ensure seamless coordination of care.
- Demonstrated strong organizational, interpersonal, and problem-solving skills while maintaining client confidentiality and compliance with treatment protocols
- Processed client admissions and discharges efficiently and accurately
- Communicated regularly with client counselors and case managers to align care plans
- Assisted clients with daily needs, scheduling, appointments, and transportation
- Supervised and recorded client behaviors and peer interactions for treatment progress
- Created and led staff RIPLE committee and aligned RIPLE program with client treatment goals
- Gained insight into treatment preferences and needs by organizing client RIPLE meetings
- Empowered women to reclaim health, family connections, self-identity, and life direction
- Transcribed, verified, and administered medications, including methadone and Suboxone
- Utilized Netsmart and Quick MAR programs for client documentation and medication management
- Conducted assessments of client's mental health, physical health, and social functioning to identify areas of need.
- Monitored medication compliance among clients prescribed psychotropic medications related to substance use disorder.
- Transported clients when needed to appointments outside the facility or agency.
- Attended court hearings in order to advocate for the best interests of the client in recovery.
- Provided crisis intervention services as needed to ensure safety during acute episodes of distress or relapse potentials.
- Provided advocacy and support to clients in recovery from substance abuse.
- Participated in weekly team meetings to discuss client progress and create plans for intervention when needed.
- Collaborated with other service providers to coordinate care for clients in recovery.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Assisted in implementing programs to improve patient retention and patient success in treatment.
- Utilized conflict resolution skills to handle objections and resolve disputes amicably.
Adolescent Chemical Dependency Technician
On-Belay House & Anthony Louis Center
06.2015 - 10.2017
- Provided support and guidance to adolescents in substance abuse recovery, ensuring structured and safe environment
- Collaborated with interdisciplinary teams to facilitate individualized treatment plans
- Demonstrated strong observational, communication, and organizational skills while maintaining confidentiality and compliance with policies and regulations
- Monitored, supervised, and coached clients through daily tasks and behaviors
- Recorded client behavior, attitudes, and actions for treatment progress tracking
- Documented incidents accurately and promptly
- Aided early intervention by identifying behavioral patterns through meticulous observation and documentation
- Administered medications and took ownership of narcotics inventory
- Performed drug tests, body checks, and inspections of clothing and personal items
- Accompanied clients to school, Alcoholics Anonymous ‘AA’, or Narcotics Anonymous ‘NA’ meetings
- Built rapport with clients to encourage openness and trust, leading to better therapeutic outcomes
Education
Qualified Mediator - Dispute Resolution Program
Hamline University School of Law
05-2014
Bachelor of Arts - English
University of Dayton
06-2013
Associate in Applied Science - Paralegal Studies
Sinclair Community College
06-2011
Skills
- Strong organizational skills
- Skilled in fostering a structured, safe environment
- Effective collaboration
- Expert in liaising with interdisciplinary teams
- Successful grant writer
- Proven ability to secure funding for programs
- Advocate for empowerment
- Empowers women to reclaim self-identity
- Behavioral health
- Relapse prevention
- Multicultural competence
Accomplishments
- Secured $200,000 funding annually for women's recovery initiatives.
- Increased medication management accuracy by 30% using Quick MAR.
- Implemented 5 new programs, enhancing client care and satisfaction.
- Led and mentored a team of 15 advocates.
Training
- Certified Treatment Assistant - Wayside Recovery Center
- CPR
- First Aid Certification
- Naloxone Training - ANEW CHS
- DEI Training - ANEW CHS
- Relational-Cultural Theory Training - ANEW CHS
- Beginner Grant Writer Training - MN Council of Nonprofits
- Grant Seeking Training - MN Council of Nonprofits
Timeline
Lead Recovery Advocate
Recovery Advocate
07.2021 - Current
Recovery Advocate
Recovery Advocate
10.2017 - 07.2021
Adolescent Chemical Dependency Technician
On-Belay House & Anthony Louis Center
06.2015 - 10.2017
Bachelor of Arts - English
University of Dayton
Associate in Applied Science - Paralegal Studies
Sinclair Community College
Qualified Mediator - Dispute Resolution Program
Hamline University School of Law
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