Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Echo Grundhoefer

Saint Cloud

Summary

Dynamic and detail-oriented professional with a CDL B license and a proven track record at Metro Bus. Skilled in data analysis and customer service, I excel in maintaining safety compliance and operational efficiency. Recognized for my reliability and problem-solving abilities, I consistently enhance team performance and uphold high standards in all tasks.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Fueler

Metro Bus
07.2024 - Current
  • CDL B License
  • Cleaned bus shelters with pressure washer
  • Rearranged garage to have buses ready for the next day
  • Checked fluid levels and filled when necessary
  • Cleaned buses
  • Properly cleaned up biohazards on the buses
  • Light mechanical work on buses
  • Operated fuel dispensers to refuel Metro Bus vehicles efficiently.
  • Maintained accurate records of fuel transactions and vehicle mileage.
  • Cleaned and organized fueling areas to uphold safety standards.

Replenishment Manager

Michaels
02.2024 - 07.2024
  • Trained team members on best practices for inventory control and stock organization.
  • Implemented visual merchandising techniques to enhance product visibility on the sales floor.
  • Performed regular cycle counts to maintain accurate inventory records.
  • Created weekly, monthly and quarterly reports on the performance of replenishment processes.
  • Maintained accurate records of all incoming shipments and monitored their progress through the distribution system.
  • Investigated any discrepancies between actual stock levels versus expected stock levels.
  • Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
  • Led team of inventory employees to receive and record new stock.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Trained and developed staff on proper receiving, processing and stocking procedures.
  • Organized and cleaned backroom and equipment to improve operations.
  • Followed operational guidelines to properly unload and stock merchandise.
  • Coordinated the disposal of obsolete or excess inventory in a cost-effective manner.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Prepared inventory for shipment by attaching tags and labels.
  • Handled departmental scheduling to maintain proper staffing for shifts.

Cashier

Michaels
10.2022 - 02.2024
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers with product selection and answered inquiries promptly.
  • Maintained clean and organized checkout area for a positive shopping experience.
  • Handled returns and exchanges according to store policies and procedures.
  • Collaborated with team members to restock merchandise on sales floor regularly.
  • Ensured compliance with cash handling and security procedures consistently.
  • Provided exceptional customer service to enhance overall store satisfaction.
  • Trained new cashiers on register operations and customer service best practices.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Helped with purchases and signed customers up for rewards program.

Amazon Specialist

HDL
12.2022 - 01.2024
  • Processed returned products and filed reports or claims on them.
  • Created spreadsheets to better analyze sales trends as well as financial losses or gains.
  • Collaborated with cross-functional teams to improve operational workflows.
  • Analyzed data trends to support decision-making and strategy development.
  • Created training materials for new hires on the company's procedures and policies.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Performed quality assurance testing on newly developed software applications.
  • Maintained accurate records of customer interactions and feedback.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Determined consumer needs to provide products and services appealing to larger market.

Cashier

Coborn’s Liquor Sartell
04.2023 - 07.2023
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers with product selection and answered inquiries promptly.
  • Maintained clean and organized checkout area for a positive shopping experience.
  • Collaborated with team members to restock merchandise on sales floor regularly.
  • Provided exceptional customer service to enhance overall store satisfaction.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Resolved customer complaints professionally in accordance with company policy.

Receiving Clerk

Bluestem/Fingerhut
08.2022 - 11.2022
  • The programs I used were: Access, Excel, SQL, HighJump, Sharepoint, Microsoft Teams, and Outlook.
  • Received and inspected incoming shipments for accuracy and quality.
  • Communicated with vendors to resolve discrepancies in shipments.
  • Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
  • Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
  • Maintained accurate records of incoming deliveries according to established procedures.
  • Coordinated with purchasing department to resolve invoice discrepancies promptly.
  • Maintained dock security and monitored entries into and exits from receiving and other secure areas.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Routed received merchandise to proper storage areas according to product specifications.
  • Prepared documentation to track and report on damaged or missing items.
  • Contacted transport companies and suppliers to expedite, trace, or return shipments.
  • Monitored merchandise received and shipped from facility in computer system.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.

Product Tester

CIT Relay & Switch
11.2021 - 03.2022
  • Conducted product evaluations for performance and reliability.
  • Documented test results and reported findings to management.
  • Operated testing equipment and tools according to safety standards.
  • Managed multiple projects simultaneously while adhering to strict deadlines.
  • Analyzed test results in order to assess product quality and reliability.
  • Performed system testing on software applications and hardware components.
  • Prepared sufficient product for shipping

Scale Operator

CHS River & Rail
05.2021 - 10.2021
  • Operated scales to measure and record weight of incoming and outgoing materials.
  • Collaborated with team members to maintain efficient workflow operations.
  • Trained new staff on scale operation and safety procedures effectively.
  • Documented scale readings accurately for inventory management purposes.
  • Gave scale tickets to customers, signed waste manifests and documented incoming waste.
  • Maintained cleanliness and organization of scale house by removing debris and placing trash in proper receptacles.
  • Greeted customers, directed haulers and answered questions accurately.
  • Identified and reported problems and gathered necessary information to develop solutions.
  • Maintained positive working relationship with fellow staff and management.

Warehouse Associate

Behrens’ Manufacturing
01.2021 - 03.2021
  • Packed and labeled products for shipping accuracy and efficiency.
  • Assisted with receiving shipments and conducting quality checks.
  • Communicated effectively with team members on matters related to work assignments.
  • Used pallet jacks to move items to and from warehouse locations.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

Custodian

Arnold’s Supply & Kleenit Co
10.2019 - 12.2020
  • Maintained cleanliness of facilities using appropriate cleaning supplies and equipment.
  • Disposed of waste materials following environmental and safety regulations.
  • Restocked cleaning supplies and maintained inventory for efficient operations.
  • Trained new custodial staff on proper cleaning techniques and safety procedures.
  • Reported any damage or needed repairs to management for timely resolution.
  • Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
  • Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
  • Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Operating floor buffers safely.

  • Maintained accountability for building keys, master keys and access cards.
  • Discarded cardboard boxes and trash in compactors and balers.
  • Ensured that all equipment was properly stored after use.
  • Followed company uniform, performance and security policies with every job.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.

Cashier

Coborn’s Sauk Rapids
01.2019 - 08.2019
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers with product selection and answered inquiries promptly.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Followed company security procedures for handling large sums of money.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Resolved customer complaints professionally in accordance with company policy.
  • Built and maintained productive relationships with employees.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Cashier

Crafts Direct
07.2018 - 12.2018
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers with product selection and answered inquiries promptly.
  • Maintained clean and organized checkout area for a positive shopping experience.
  • Provided exceptional customer service to enhance overall store satisfaction.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Counted money in cash drawers at the end of shifts to ensure amounts were correct.
  • Resolved customer complaints professionally in accordance with company policy.

Education

A.A. - Liberal Arts and Sciences

St. Cloud Technical And Community College
Saint Cloud, MN
12.2021

Skills

  • Data analysis
  • Microsoft Office
  • Typing
  • Safety compliance
  • CDL B operation
  • Customer service
  • Problem solving
  • Attention to detail
  • Adaptable to weather conditions
  • Physical stamina and strength
  • Reliability and punctuality

Certification

  • CDL B Driver’s License
  • CPR Certified

Affiliations

  • Volunteers at a local cat shelter at least once a week but often times more than that.
  • Learned how to give cats vaccines and microchips, as well as draw blood

References

References available upon request.

Timeline

Fueler

Metro Bus
07.2024 - Current

Replenishment Manager

Michaels
02.2024 - 07.2024

Cashier

Coborn’s Liquor Sartell
04.2023 - 07.2023

Amazon Specialist

HDL
12.2022 - 01.2024

Cashier

Michaels
10.2022 - 02.2024

Receiving Clerk

Bluestem/Fingerhut
08.2022 - 11.2022

Product Tester

CIT Relay & Switch
11.2021 - 03.2022

Scale Operator

CHS River & Rail
05.2021 - 10.2021

Warehouse Associate

Behrens’ Manufacturing
01.2021 - 03.2021

Custodian

Arnold’s Supply & Kleenit Co
10.2019 - 12.2020

Cashier

Coborn’s Sauk Rapids
01.2019 - 08.2019

Cashier

Crafts Direct
07.2018 - 12.2018

A.A. - Liberal Arts and Sciences

St. Cloud Technical And Community College

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Echo Grundhoefer