Edgar Zapata - Wirtz

• Diagnosed vehicle issues using advanced diagnostic tools and equipment.
• Performed routine maintenance on various vehicle types and models.
• Repaired and replaced worn or damaged automotive parts efficiently.

• • Safely transported up to 30 students daily to and from school, field trips, and extracurricular activities while maintaining 100% accident-free record.
• • Conducted thorough pre- and post-trip vehicle inspections to ensure mechanical safety, reporting and addressing maintenance issues promptly.
• • Enforced school district policies and bus rules to maintain a safe and respectful environment for all passengers.
• • Operated the school bus in compliance with all traffic laws, safety regulations, and district protocols across varying weather and road conditions.
• • Communicated professionally with school staff, parents, and dispatch to address route changes, delays, and student concerns.
• • Maintained accurate daily logs, mileage reports, and incident documentation in accordance with transportation department guidelines.
• • Assisted special-needs and young students during loading/unloading, including operating lifts and securing safety equipment.
• • Participated in ongoing safety training, emergency evacuation drills, and required certification renewals (e.g.,CDL, first aid).

• • Led and motivated a team of 25 associates to deliver exceptional customer service, achieving customersatisfaction and consistently surpassing sales goals.• Supported daily store operations including opening/closing procedures, cash handling, visualmerchandising, and inventory control in a high-volume, fast-paced retail environment.• Trained and coached new and existing team members on NBA product knowledge, upselling techniques, andbrand standards.• Partnered with Store Manager to execute promotional events, product launches, and communityengagement initiatives aligned with NBA marketing campaigns.• Ensured compliance with company policies, safety protocols, and loss prevention strategies.• Analyzed daily sales reports and KPIs to identify performance trends and implement action plans to improveteam productivity and drive revenue.• Maintained high visual standards through merchandise placement, display setups, and floor resets in linewith NBA branding and seasonal campaigns.• Acted as the Manager-on-Duty, resolving customer concerns, making staffing decisions, and ensuringsmooth operations during peak hours and special events.

• Conducted vehicle inspections to ensure cleanliness and readiness for delivery.
• Assisted customers with inquiries about vehicle features and services.

Retrieve customers vehicles from the back parking lot

run them through the car wash, and park the vehicles to the

closest entrance/ exit for the customer to get to their car

Grab rental vehicles for customers/ service advisors

Move cars throughout the dealership

Bring vehicles to the technicians and or park them in the work rows for the technicians to retrieve them from

deliver vehicles to customers per their request

Drive to various locations and picking up vehicles/ dropping off vehicles at other dealerships

Greeting customers and letting service advisors know their appointments have arrived

Jump start cars using a jump box

Test drive vehicles for mechanical issues

Detail Vehicles

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to new hires on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Customer Service & assisting customers
• Ensured compliance with safety regulations and company policies.
• Monitored employee attendance records, timekeeping, and payroll information.
• Resolved conflicts between team members in an effective manner.
• Maintained up-to-date knowledge of company products and services.
• Collaborated with management on developing strategic plans for achieving business goals.
• Created reports on sales trends, inventory levels, and financial data.
• Supervised daily operations including scheduling shifts, assigning duties.