Edward Nielsen
Kingston,MN
Summary
Compassionate Licensed Funeral Director with extensive experience gained at Hantge Funeral Homes, then management of both Atkins-Northland Funeral Home and Fur-Ever Loved Pet Cremation. Proven ability to enhance family satisfaction through personalized services and strong community relationships. Skilled in customer service and team leadership, ensuring seamless operations and memorable experiences for clients during difficult times.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Location Manager
Atkins-Northland Funeral Home
08.2021 - 02.2025
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Led the way as far as making funeral arrangements, providing funeral services, meeting with families to ensure everything about their experience was taken care of in the best of ways
- Managed a human and pet crematory location as well that helped local vet clinics, hospitals and individual pet owners cope with their respective losses.
- Worked with roughly 150 at-need families per year as the one funeral director
Licensed Funeral Director
Dobratz-Hantge Funeral Homes
05.2019 - 07.2021
- Developed strong relationships with community partners, such as local clergy and vendors, enhancing the overall service experience for clients.
- Enhanced family satisfaction by providing compassionate and personalized funeral services.
- Assisted families in selecting appropriate merchandise such as caskets or urns based on their preferences and budget constraints.
- Managed all aspects of funeral services, ensuring that each event ran smoothly from start to finish.
Funeral Assistant
Holcomb-Henry-Boom-Purcell Funeral Home
01.2016 - 05.2019
- Supported funeral director with all facets of funeral service coordination.
- Greeted funeral guests and coordinated seating.
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
Shift Manager
McDonald's
08.2011 - 04.2015
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Bachelor of Science - Mortuary Science
University of Minnesota
Minneapolis, MN05-2019
Ridgewater College, Hutchinson
Hutchinson, MN05-2017
High School Diploma -
Kimball Area High School
Kimball, MN05-2013
Skills
- Minnesota and Wisconsin Licensed Funeral Director
- Customer service
- Team Player
Certification
Minnesota Licensed Funeral Director
Wisconsin Licensed Funeral Director
Timeline
Location Manager
Atkins-Northland Funeral Home
08.2021 - 02.2025
Licensed Funeral Director
Dobratz-Hantge Funeral Homes
05.2019 - 07.2021
Funeral Assistant
Holcomb-Henry-Boom-Purcell Funeral Home
01.2016 - 05.2019
Shift Manager
McDonald's
08.2011 - 04.2015
Bachelor of Science - Mortuary Science
University of Minnesota
Ridgewater College, Hutchinson
High School Diploma -
Kimball Area High School
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