Marcus Gratke
Minneapolis
Summary
Results-oriented professional with extensive experience in customer service and problem-solving at Jimmy John's. Demonstrated ability to enhance team performance and build strong relationships while ensuring safety and efficiency. Skilled in managing multiple tasks in fast-paced environments and committed to delivering exceptional service. Proven track record in local and regional food delivery, ensuring timely and accurate deliveries with excellent customer service.
Professional in delivery industry with strong focus on punctuality and customer satisfaction. Proven track record in managing routes and ensuring timely deliveries. Team-oriented and results-driven, adaptable to changing demands, and skilled in navigation and communication.
Reliable and customer-focused food service professional with over 10 years of experience in the quick-service restaurant industry, including delivery operations and multi-unit management. Proven ability to lead teams, streamline operations, and ensure high standards of service and efficiency. Skilled in staff training, inventory management, and fast-paced problem-solving. Strong work ethic and a commitment to delivering excellent customer experiences, both in-store and on the road.
Overview
12
12
years of professional experience
Work History
Food Delivery Driver
Jimmy John's
10.2019 - Current
- Delivered food orders promptly and accurately to customers while ensuring quality and customer satisfaction.
- Provided excellent customer service during deliveries and in-store interactions.
- Assisted with in-store duties, including taking orders, preparing sandwiches, restocking supplies, and maintaining cleanliness.
- Maintained vehicle and followed all traffic and safety regulations during deliveries.
- Worked in a fast-paced environment, often handling multiple deliveries and tasks simultaneously.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Manager
Dominos Pizza Inc.
05.2017 - 09.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
Papa Murphy's Take and Bake Pizza
01.2015 - 04.2017
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Catering Server
Crowing Touch Catering
02.2013 - 12.2014
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
Education
High School Diploma -
Armstrong High School
Plymouth, MN03-2013
Skills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Time management
- Excellent communication
- Safe driving
- Dedicated team player
- Relationship building
- Customer communication
- Decision-making
- Organizational skills
Timeline
Food Delivery Driver
Jimmy John's
10.2019 - Current
Manager
Dominos Pizza Inc.
05.2017 - 09.2019
Manager
Papa Murphy's Take and Bake Pizza
01.2015 - 04.2017
Catering Server
Crowing Touch Catering
02.2013 - 12.2014
High School Diploma -
Armstrong High School
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