Ehsan Mohamed
Minneapolis
Summary
Operations and planning-oriented professional with hands-on experience in workforce planning, service coordination, data management, and operational analysis. Background in scheduling, resource allocation, stakeholder coordination, and data-informed decision-making within community-based service environments. Skilled in supporting planning processes, organizing complex information, and aligning services with client and organizational needs. Multilingual communicator experienced in working with diverse populations and community stakeholders.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Valvoline
01.2021
- Supported operational coordination in a high-demand service environment.
- Assisted with workflow organization and service delivery efficiency.
- Maintained client communication and service satisfaction.
Sales Associate
JCPenney
01.2019
- Provided customer-facing service and support.
- Assisted with daily operations and team coordination.
Behavioral Therapist | Senior Staff | Operations Manager
EIDBI Company
08.2021 - 08.2024
- Led operational planning and workforce planning to support service delivery across client programs.
- Planned and managed staff schedules to align staffing capacity with client service demand.
- Coordinated service delivery planning through resource allocation and workflow organization.
- Supported data-informed planning by collecting, organizing, and analyzing operational and service data.
- Participated in multidisciplinary planning efforts to design and implement individualized service plans.
- Maintained stakeholder relationships with staff, leadership, and clients to ensure service alignment and continuity.
- Assisted in organizational planning, documentation, and operational strategy implementation.
- Supported compliance, reporting, and administrative coordination.
Team Manager
Bright Horizons
Eden Prairie, MN
09.2024 - 07.2025
- Led team to achieve operational excellence by implementing efficient workflow processes.
- Mentored staff to enhance skills and improve overall team performance.
- Developed training programs to support new employee onboarding and integration.
- Analyzed performance metrics to identify areas for process optimization.
Supervisor
Integrity Care
Minneapolis, MN
07.2025 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on effective caregiving practices and documentation procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Collaborated with interdisciplinary teams to develop individualized care plans for clients.
Education
Bachelor of Science - Cybersecurity Major
Metropolitan State University
Saint Paul, MN05.2025
High School Diploma - undefined
Ubah Medical Academy
01.2021
Skills
- Operational & Service Planning
- Workforce Planning & Scheduling
- Data Collection, Analysis & Reporting
- Resource Allocation
- Project Coordination
- Stakeholder & Client Relations
- Community Engagement
- Microsoft Word, Excel, PowerPoint, Outlook
- Data Tracking & Documentation
- Multilingual Communication (English, Somali, Swahili, Hindi, Punjabi)
- Problem resolution
- Customer service
- Team collaboration
Accomplishments
- Achieved results through effectively helping with.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 17 staff members.
Certification
- Certified Election Judge
- Certified Technician
- Lifeguard Certification
- Patient Registration & Insurance Verification Training
- Business Advising Skills Training
Languages
English
Native or Bilingual
Arabic
Professional Working
Urdu
Native or Bilingual
Somali
Native or Bilingual
Swahili
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Supervisor
Integrity Care
07.2025 - Current
Team Manager
Bright Horizons
09.2024 - 07.2025
Behavioral Therapist | Senior Staff | Operations Manager
EIDBI Company
08.2021 - 08.2024
Customer Service Associate
Valvoline
01.2021
Sales Associate
JCPenney
01.2019
High School Diploma - undefined
Ubah Medical Academy
Bachelor of Science - Cybersecurity Major
Metropolitan State University