Elaine Kruger
Jordan
Summary
Dynamic Family Coordinator with a proven track record at Mount Olivet Rolling Acres, excelling in client advocacy and effective communication. Enhanced program efficiency through innovative solutions and meticulous record-keeping. Skilled in crisis intervention and relationship building, fostering a supportive environment for high-risk populations. Committed to continuous improvement and exceptional service delivery.
Overview
19
19
years of professional experience
Work History
Family Coordinator
None
04.2012 - Current
- Empowered clients through education on self-care strategies for health management.
- Recognized and reported changes in patients' health status to case managers.
- Completed regular check-ins and progress reports for each client.
- Ensured timely medication administration, managing accurate records of dosages.
- Maintained current knowledge of best practices in personal care through professional development.
- Maintained clean personal areas and prepared healthy meals for nutritional support.
- Managed laundry, grocery shopping, and household chores efficiently.
- Provided staff coaching and mentoring to enhance performance.
Program Coordinator
Mount Olivet Rolling Acres
02.2014 - 08.2018
- Coordinated program activities to ensure alignment with organizational goals and service delivery standards.
- Developed and implemented operational procedures to enhance program efficiency and participant engagement.
- Collaborated with multidisciplinary teams to assess client needs and tailor services accordingly.
- Provided training and support to staff on best practices in program implementation and participant care.
- Monitored program progress, collecting feedback for continuous improvement initiatives.
- Maintained detailed records of program activities, ensuring compliance with regulatory requirements and internal policies.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Ensured compliance with funding requirements through meticulous record-keeping and reporting.
- Oversaw staff schedules and assignments to handle programming demands.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Personal Care Assistant
Mount Olivet Rolling Acres
06.2006 - 02.2014
- Empowered clients through education on self-care strategies for health management.
- Recognized and reported changes in patients' health status to case managers.
- Completed regular check-ins and progress reports for each client.
- Ensured timely medication administration, managing accurate records of dosages.
- Maintained current knowledge of best practices in personal care through professional development.
- Maintained clean personal areas and prepared healthy meals for nutritional support.
- Managed laundry, grocery shopping, and household chores efficiently.
- Provided staff coaching and mentoring to enhance performance.
Education
No Degree - Certified Nursing Assistant
Hennepin Technical College
Minneapolis, MNGED -
Central High School
Norwood Young America, MN2015
Skills
- Creativity and innovation
- Budgeting and financial planning
- Case tracking and follow up
- Effective communication
- Relationship building
- Client advocacy
- Behavioral management
- Appointment scheduling
- Data collection
- Crisis intervention
- Child development
- Client education
- Family advocacy
- Report generation
- Transportation arrangements
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Team building
- Conflict resolution
- Professionalism
- Time management abilities
- Continuous improvement
- Adaptability
- Microsoft Office Suite
- Multicultural awareness
- Conducting interviews
- Grief counseling
- High-risk populations identification
Timeline
Program Coordinator
Mount Olivet Rolling Acres
02.2014 - 08.2018
Family Coordinator
None
04.2012 - Current
Personal Care Assistant
Mount Olivet Rolling Acres
06.2006 - 02.2014
No Degree - Certified Nursing Assistant
Hennepin Technical College
GED -
Central High School