Elby Lopez
Litchfield,MN
Summary
Dynamic Shift Manager with a proven track record at Family Dollar, adept at problem-solving and improving team performance. Excelled in fast-paced environments, demonstrating punctuality, effective time management, and a commitment to customer satisfaction. Skilled in both packing products and inventory management, ensuring high-quality products and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Family Dollar
06.2023 - 03.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Managed a variety of product lines and oversaw restocking and organization of inventory shelves.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Shift Manager
Pizza Hut
09.2020 - 05.2023
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Effectively covered various roles and provide support to staff as necessary.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Cultivated professional working relationships with peers and supervisors.
Produce Associate
Walmart
01.2020 - 07.2020
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Line Packer
Sparboe Farms
02.2018 - 12.2019
- Ensured adherence to company policies and industry regulations throughout all stages of the packing process.
- Adhered to safety protocols while operating machinery, contributing to a safe and efficient working environment for all team members.
- Exceeded daily packing targets through diligent work ethic and focus on time management skills.
- Collaborated with team members to meet tight deadlines, ensuring timely delivery of products to customers.
- Maintained high quality standards with meticulous attention to detail, ensuring accurate order fulfillment for customer satisfaction.
Education
General Education Diploma
Skills
- Punctual and reliable
- Fast learner
- Effective time management
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
Certification
Servsafe certification
Languages
English
Spanish
Timeline
Shift Manager
Family Dollar
06.2023 - 03.2024
Shift Manager
Pizza Hut
09.2020 - 05.2023
Produce Associate
Walmart
01.2020 - 07.2020
Line Packer
Sparboe Farms
02.2018 - 12.2019
General Education Diploma
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